Windows 10: Resetting a laptop

Discus and support Resetting a laptop in Windows 10 BSOD Crashes and Debugging to solve the problem; My grandma passed away and I was given her laptop and I don't know her password. Everytime I try resetting her laptop it gets to 45% and then goes back... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by lunarhayes, Aug 5, 2021.

  1. LUNARHAYES
    lunarhayes Win User

    Resetting a laptop


    My grandma passed away and I was given her laptop and I don't know her password. Everytime I try resetting her laptop it gets to 45% and then goes back to the screen it was on before and says "go back to windows recovery environment". How do I fix it?

    :)
     
    lunarhayes, Aug 5, 2021
    #1
  2. CLEM
    Clem Win User

    Multiple Issues After Resetting Laptop

    Hi,

    I recently reset my laptop and since then I've been experiencing a whole host of issues:

    • Windows search bar doesn't work
    • Shop app won't open
    • Won't allow me to change location settings
    • Clock/calendar on my toolbar is unresponsive when I click on it

    Any ideas what the problem might be, please? Advice / suggestions are very much appreciated!

    Cheers,
     
    Clem, Aug 5, 2021
    #2
  3. N-STER
    n-ster Win User
    n-ster, Aug 5, 2021
    #3
  4. NIGHTMAYOR
    nIGHTmAYOR Win User

    Resetting a laptop

    Custom Driver : Intel HD Graphics & ATI Combo (Alpha) - by nIGHTmAYOR

    according to laptop support page they do list an old downloadable driver for intel for windows 7 , weather this is related to there being several variants of that laptop or this laptop has switchable graphics i may just suggest you reset the bios and see if things change , if yes you may be able to apply step 2 , if not then apply step 4 and call it today , you are still better off being on the high performance gpu .

    Out of curiosity can you take a snap shot from Settings > System > Display. Scroll down and click the “Graphics Settings” ?
     
    nIGHTmAYOR, Aug 5, 2021
    #4
Thema:

Resetting a laptop

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