Windows 10: resetting my bingo app

will I lose all my profits and levels and finished collection. I have completed my first round collection and I do not know if the second set of collections is suppose to start right away or do I have to reach a certain level before that happens

:)

 

Microsoft Bingo

Hi,



Thank you for writing to Microsoft Community Forums.



Did you make any changes on the computer prior to this issue?

Are there any external Bluetooth devices connected to the computer?



I would suggest to try with the steps mentioned below.



Method 1: Update graphics drivers.

Please follow the steps mentioned in the link below to update graphics drivers.

Update drivers in Windows 10



Method 2: Run Windows Store app troubleshooter.

Go to Settings->Update & Security->Troubleshoot->Store apps.



Method 3: Reset Microsoft Bingo.

Go to Settings->Apps->Microsoft Bingo->Advanced options->Reset.



Hope it helps.



Peer Samie

Microsoft Community-Moderator

 

Microsoft Bingo

If I may pop in, although I am not the person you replied to, playing Microsoft Bingo recently, this does not solve the Rewards not being given at the end. The Rewards window comes up, but it is blank (it worked for a short time after installing the game).

- Followed Steps

- Uninstalled and Reinstalled game

- Tested in Windows 8.1 (Dual Boot system) and it occurs there too

- Internet connection works otherwise (obviously, Bingo also explicitly allowed in Firewall)

Thank you for your information, regardless.

 

Why can I not sign in to microsoft bingo?

Hi Lovell,

Corrupted files may affect you from signing in to your account on Microsoft Bingo. For us to isolate this issue, kindly perform the following troubleshooting steps below:

Solution 1: Run the Windows app troubleshooter to scan and repair your Windows apps. You may refer to this
link to run the troubleshooter.

Solution 2: Reset Microsoft Bingo app from Settings.

1. Press the Windows key, then select the gear icon to access Settings.
2. Select Apps.
3. Under Apps and features, locate Microsoft Bingo.
4. Select Microsoft Bingo, then click Advanced options.
5. Click Reset.
6. Restart your computer.

Solution 3: Perform a clean boot to eliminate software conflicts. You may refer to this
link for the steps.

Let us know how it goes after performing the aforementioned solutions. We'd be glad to further assist you.