Windows 10: Resetting PIN on Windows 10 Issues

I am getting a message at start up in the login screen saying I've tried several times to login with the wrong PIN. Even thought I haven't done a thing yet. It also looks like I have two accounts listed in the lower left corner. I can login using my Microsoft password but, why can I no longer use the PIN step instead? Can I reset my PIN?

:)

 

Windows 10 PIN Sign-in

Hi Pat,

It is possible that the PIN set in an earlier build does not work after reinstalling Windows 10. To better assist you, we'd like clarify few things:

• Which build and version of Windows 10 is installed on your computer?
• Which build and version of Windows 10 are you using before reinstalling Windows?
• Have you tried resetting your PIN?
• Did you get any error messages after you verified the PIN you entered?

Meanwhile, we suggest that you follow the steps in this
article on how you can reset your PIN.

Keep us posted if you need additional help.

 

Can't reset my PIN

Hi SQxAe,

Thank you for writing to Microsoft Community Forums.

1. Were there any changes made to the operating system recently?
   
2. Is the system connected with Wired or wireless connection?
   

If you are using wireless connection, I suggest you to plug in to the Ethernet cable and try entering the password. I also suggest you to change the Microsoft password by login to
login.live.com from other device. Try entering the password through
on-screen keyboard.

I also suggest you to enable build-in admin account using command prompt from WinRE, follow the below steps, and check if that helps.

Step: Enable built-in admin from WinRE.

1. On the login screen click on the power button at the bottom right corner of the screen.
2. Hold Shift key and click on restart.
3. Click on Troubleshoot.
4. Click on Advanced options.
5. Click on Command Prompt.
6. Type the command net user administrator /active:yes and press Enter key.
7. Once logged in to the built in admin account, try changing the current user account password.

If you are unable to change the password for the account, I suggest you to create a new user account. Follow the steps from the article to create a new user account

Create a local user or administrator account in Windows 10

I also suggest you to refer this article on
PIN sign-in issues, and check if that helps.

I look forward to hearing from you soon.

Regards,

 

Can't add or reset Windows 10 sign in Pin

Hi,

For us to narrow down your concern with adding or resetting Windows 10 PIN, we would like to know the following:

• Are you using an administrator access?
• When you say "no change, no remove, no reset in Windows 10 PIN settings", is it greyed out or the option missing (a screenshot is much appreciated)?
• Were there any changes made on your computer prior to the issue (e.g., updates, software installation)?
• Can you tell us what troubleshooting steps have you done so far to resolve this?

We look forward to your response.