Windows 10: Restart not possible, but only when logged in

Not sure in which section this belongs, feel free to educate me on this as well please.

I'm trying to debug this weird problem, and get nowhere:

Computer seems to be running fine, except that I cannot reboot. It will simply hang in the bios screen and does not continue. Sometimes, but not always, I am able to ctrl-alt-del my way out of this. If not, I need to power down and up again.

During my debugging attempts, I've learned that I need to be logged in for this problem to occur. Selecting a restart from the login screen works as expected, no problem there ?!?

I've removed all external devices (except either USB keyboard or USB mouse), this does not seem to make a difference.

I cannot tell if this is a windows 10 specific issue; this PC was bought new a couple of months ago and was immediately upgraded from windows 8.1 to windows 10. However, given that different actions in windows result in different behaviour, at the very least windows does something which the bios does not like.


Does anyone recognize this problem?
I could use some tips to further investigate and hopefully solve this problem.
Not sure which information is needed, please ask if required.

Windows 10 64 bit
Peaq computer (I think this is a branded asus)
keyboard and mouse via USB

:)

 

Network "path not found" only when logged in via Microsoft acccount.

I am still waiting to hear back from you, Arul_D.

 

Network "path not found" only when logged in via Microsoft acccount.

Hello,

Check firewall or security software blocks sharing



The issue may be caused also by your security program such an anti-virus or a Windows Firewall /Defender which might have conflicting settings as to not to perform certain tasks. I suggest that you temporary disable the anti-virus and firewall and check the
result again. You would need to turn on the security programs again which you had disabled.

Disclaimer:
Antivirus software can help protect your computer against viruses and other security threats. In most cases, you shouldn't disable your antivirus software. If you have to temporarily disable it to install other software, you
should re-enable it as soon as you're done. If you're connected to the Internet or a network while your antivirus software is disabled, your computer is vulnerable to attacks.

Reply us back with results. We will be glad to assist you.