Windows 10: Restarted my Laptop and had to verify my email and change my password?

Not sure what happened. I did my daily restart on my laptop and then I looked away and for some reason, I needed to send a code from my email and change my password. Is this that May update that I heard about (It's June 2nd so I don't know)?

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:)

 

Can't Verify my account & changing email

Hello Bojan,

Thank you for posting your concern in Microsoft Community and welcome to the Windows 10 Family.

If you are not receiving the verification code, you can try to verify your account through the online account validation process.



Please go to (Reset your password)
and follow the steps below:

• Enter your Microsoft account and type in the characters you'll see in the pictures and click on Next.
• Click "I can’t use any of these options".
• Enter a working email address where we can contact you and click on Next.
• Fill-up the form and click “Submit”.

In this method, you will be asked to provide a contact email where a link will be sent after you validated your account. I suggest that you provide a working email for you to receive the password reset link.

Also, to answer to your second question, please be informed that you cannot change the Windows Live Id of your Microsoft Account. However, you can add an alias email address to it. Follow the below steps.

• Sign in to the
  Manage your account aliases page.
• Select Add email alias .
• Follow the instructions to create a new Outlook.com email, or add any address that isn’t already a Microsoft account.

Write to us with the updated information. If you need further assistance, we would be happy to help you further.

Thank you.

 

Unable to log into laptop after changing password.

Hi Marty,



Thank you for writing to Microsoft Community Forums.



We understand how difficult it could be and we appreciate the time and effort that you have taken to work this issue. However, in order to get clarity, we would need some more information regarding the issue.

1. Were you using the “Old email (account) address” regardless of not using laptop?
   
2. Are both the email addresses linked?
   
3. Could you please let us know, where exactly you get prompt for the password for the “Old email address” in the desktop?
   
4. What is the exact error message you get when you try to log in to laptop?
   
5. Does your desktop has two user profiles?
   

In the meantime, we would suggest you to follow the steps mentioned below and check.



You would need to have internet connection in laptop, so that the password change could get updated and it seems that the laptop is not connected to the internet, we would suggest you to connect Ethernet cable to laptop and then
try logging in to the laptop with the new password for the old email address.





We await your response.

 

Email clients not remembering passwords

Hi all

A friends computer will not remember his gmail password. He used to use outlook, and seeing that I use thunderbird and it would be easier to troubleshoot I installed that for him. Now that was working for a few weeks, and now the same problem is occuring.

We are 100% sure the password is correct, as we can access the email account through webmail, but the local clients will not remember the correct password. Of course the 'Remember password' button is checked, but still no good.

It returns with incorrect password.

Any suggestions?