Windows 10: Restarting computer since updates messes with second monitor

Discus and support Restarting computer since updates messes with second monitor in Windows 10 Installation and Upgrade to solve the problem; So starting September 6th when I did the update KB4346783 any time I have to restart my computer I lose display on my second monitor. Now the monitor... Discussion in 'Windows 10 Installation and Upgrade' started by MichelleSimmons21, Sep 17, 2018.

  1. Restarting computer since updates messes with second monitor


    So starting September 6th when I did the update KB4346783 any time I have to restart my computer I lose display on my second monitor. Now the monitor is still on and acting like its here, but is just black. I have to go and uninstall my graphics driver to make it display properly again. This isn't okay and I'm not sure how to fix it. If anyone can help I'd really appreciate it, thank you.

    :)
     
    MichelleSimmons21, Sep 17, 2018
    #1

  2. Second monitor screen resolution problem

    Hi,

    For us to properly isolate the issue with your second monitor screen resolution, we would like to know the following:


    • Were there any changes made on your computer prior to the issue (e.g., updates, software installation)?

    • When did the issue first begin?

    • To make sure that we have not missed on anything, what troubleshooting steps have you done so far?

    In the meantime, we suggest that you try resetting your monitor settings, and check if the issue still persists. You may refer to your monitor on how to reset it.

    We look forward to your response.
     
    Michael Gall, Sep 17, 2018
    #2
  3. Second monitor not detected after update

    Hi Tom,

    There are several reasons that could have caused the issue you are experiencing. One of these is the update you previously performed in Windows, either it was not configured properly by the system or the update components were corrupted. Kindly answer the
    following questions for clarification:

    • Have you tried updating the monitor and display drivers?
    • Have you tried to use another user profile to check if the issue re-occurs?

    Furthermore, we suggest that you add the other monitor manually. This is to ensure that the second monitor is still connected after the update. Here are the steps:

    • Type connected devices and open Connected Devices on the
      Windows Search bar.
    • Click Add devices.
    • Select the Second screen.
    • Pick one of the 3 options: Duplicate, Extend, and the Second screen only.
    • The Duplicate option will duplicate the primary display to secondary display.
    • The Extend option will unite two monitors so you can use them both as one.
    • The Second screen only option will, obviously, disable primary and use only the secondary monitor.
    • Once you’ve chosen the preferred mode, save changes.

    We're looking forward to your response.
     
    PreciousLeb, Sep 17, 2018
    #3
  4. Restarting computer since updates messes with second monitor

    Issues while installing a second monitor in Windows 10

    Really? I get a canned answer and nothing else? I posted that I had tried everything that I could find posted online. I did read the post that Andre suggested multiple times prior to posting this request for help. None of it helped.

    My computer does not recognize that there is a second monitor is plugged in. The small step of changing the settings so I can put stuff on the second monitor ISN'T the issue. I am not that dumb. in the device manager there is only the single monitor listed
    at one point there was a unknown device listed but my computer did not know if it was a monitor or a printer.

    There has to be someone out there that knows how to fix this

    Please Help
     
    squareknees, Sep 17, 2018
    #4
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Restarting computer since updates messes with second monitor

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