Windows 10: Restarts instead of sleeping or shutting down (network adapter)

So I got a wireless network adapter, the Gigabyte GC-WB867D-I
Installed it, it works great. But, I soon found that every time I hit shut down or sleep, the computer will do so and then promptly restart. Clean boot didn't help.

I've been all around the web trying fixes. Thing is, it's easy to fix- I just have to take out this dang wireless card and it's back to normal. Tried uninstalling drivers, tried fresh drivers. Tried disabling the device.

I've found like 3 similar reports of this behavior with this wireless adapter online- haven't gotten any response from those users. Have tried contacting Gigabyte, no response as of yet.

Found a thread here on tenforums with great suggestions from Caledon Ken so I tried command prompt shutdown, disabled Intel Management Engine Interface. Ran powercfg with IMEI enabled, results below. Any ideas at all would be welcome- thank you for reading this far!

Here is powercfg results with network adapter installed.
Here is the powercfg result without network adapter.

[Sorry, I don't know how to nicely share inline the htmls that powercfg spat out.]

:)

 

Windows 10 laptop cannot sleep, restart instead.

Hi,

My system restart instead of sleep, can anyone support for this problem?

Regards,

 

Windows 10 Restarts Instead Of Shut Down

If you prevent both the mouse & keyboard from waking the system, how do you wake the system from sleep or hibernate?

 

network adapters

Hi, Michael.



Thank you for posting your query in Microsoft Community.

As per my understanding, you may be facing an issue with your driver updates.

I suggest that you perform the steps mentioned below and check if it helps you resolve your issue.



Method 1: Network troubleshooting

• • • On the search bar type “Troubleshooting”
    • Click on “Network and Internet”
    • Click on “Network Adapter” and run the troubleshooter.

Method 2: Download and install the latest firmware updates for the Network adapter

Follow these steps to un-install the drivers:

• On the search bar type “ Device Manager”
• On the left pane locate “Network Adapter” and expand by clicking on it
• Right on the “ Network driver” option and click “Uninstall’
• Download the latest Wireless network adapter driver setup file from the manufacturer’s website and install it.

Your reply is very important for us to ensure a proper resolution. Please get back to us with the above information in order to assist you accordingly.

For further assistance, you can post your query in Microsoft Community