Windows 10: Restored my daughter's computer to factory settings and it stuck on the "Hi there" screen

Discus and support Restored my daughter's computer to factory settings and it stuck on the "Hi there" screen in Windows 10 Installation and Upgrade to solve the problem; Hello, recently my daughter left for college and the computer she used in High School was replaced with another computer. My daughter's laptop was... Discussion in 'Windows 10 Installation and Upgrade' started by WRJR357, Sep 20, 2019.

  1. WRJR357 Win User

    Restored my daughter's computer to factory settings and it stuck on the "Hi there" screen


    Hello, recently my daughter left for college and the computer she used in High School was replaced with another computer. My daughter's laptop was purchased in 2016, and I want to make it my personal computer. However, when I began a system restore to the original configuration, the computer gets stuck and recycle to the "Hi there" screen of the installation process. I will enter the information requested, ie... time zone, then the screen changes to "just a moment" restarts, and return to the "Hi there screen. I have been told that I will need a copy of Windows 10 on the thumb drive to correct this issue.


    Any suggestions?


    If not how can I get an official copy of Windows 10 since I had an official copy when I purchased the computer?


    Warren J

    :)
     
    WRJR357, Sep 20, 2019
    #1

  2. restoring to factory settings

    Hi Lorna,

    What’s the make and model of your laptop? I’ll find the steps to get that restored to factory settings for you. Let me know!

    - C
     
    Charlie Klausen, Sep 20, 2019
    #2
  3. System restore got stuck

    Hi,

    Thank you for posting your query on Microsoft Community.

    I appreciate if you could answer few questions to narrow down to the issue.


    • What was the exact issue that you were facing that lead to perform restore?
    • Did you receive any error message, when the system restore got stuck?
    • Did you install any third party security application?

    Since the computer is being stuck, I suggest you to restart the computer and try to perform the restore again and check if it helps.

    I also suggest you to provide more information regarding the issue which led to perform system restore along with the make and model of the computer.

    Hope the information helps. Let us know if you need further assistance. We will be happy to help.

    Thank you.
     
    Krishna Prasobh V, Sep 20, 2019
    #3
  4. Corvs Win User

    Restored my daughter's computer to factory settings and it stuck on the "Hi there" screen

    Stuck In Set Up Loop After Factory Reset


    Thanks, I can look at that now I'm on a laptop. Here was the screen tapping F11:


    Restored my daughter's computer to factory settings and it stuck on the "Hi there" screen [​IMG]


    and this was the system before restoring it:


    Restored my daughter's computer to factory settings and it stuck on the "Hi there" screen [​IMG]
     
    Corvs, Sep 20, 2019
    #4
Thema:

Restored my daughter's computer to factory settings and it stuck on the "Hi there" screen

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