Windows 10: Restoring System Image caused One Drive files to be deleted

Discus and support Restoring System Image caused One Drive files to be deleted in Windows 10 Installation and Upgrade to solve the problem; I restored my Windows 10 computer from a saved System Image. After restoring, I found many folders and files that had been added to my One Drive since... Discussion in 'Windows 10 Installation and Upgrade' started by Guatdad, Mar 1, 2020.

  1. Guatdad Win User

    Restoring System Image caused One Drive files to be deleted


    I restored my Windows 10 computer from a saved System Image. After restoring, I found many folders and files that had been added to my One Drive since the saved System Image was created were deleted. Fortunately, they were in the Recycle Bin. How should I have restored from a System image to prevent this from happening?

    :)
     
    Guatdad, Mar 1, 2020
    #1
  2. jellyroll Win User

    How to delete inactive System Image Restore Points in System Restore

    Windows 10 64-bit.
    When I click "show more restore points" in System Restore I see a bunch of old "system image restore points" that were deleted in past and do not correspond to any currently active restore points. Clicking any of these old restore points, I simply get an error message saying they could not be found, and to select another restore point instead.I would like to delete these restore points listings but have been unable to do so.
    So far, I have tried steps mentioned below without any luck :

    Disk Cleanup through (CRestoring System Image caused One Drive files to be deleted :) Properties
    Disable System Protection (OFF and ON) in System Protection for OS (CRestoring System Image caused One Drive files to be deleted :)
    Disk Space Usage to minimum (slider button all the way to the left then 'Delete all restore points for this drive'),
    Delete all shown Restore points in CCleaner (the problem ones do not show here),
    Reset Windows Backup to Default in Windows 10 with 'Reset_Windows_Backup.bat' utility.

    Any suggestions highly welcome.
     
    jellyroll, Mar 1, 2020
    #2
  3. jellyroll Win User
    How to delete inactive System Image Restore Points in System Restore

    AndreTen - I have tried Disk Cleanup but unfortunately the problem entries did not go away.
    I feel certain Bree (VIP Member) has identified the correct cause of this problem as above and his adviced solution should also do the trick.

    - - - Updated - - -

    Bree - Thank you. I must admit that I did use 'Create system image' a few times in 'Backup & Restore (Windows 7)' instead of 'Backup now' and these ghost entries relate to those actions. You have rightly identified the cause of this issue.
    It is crazy that Microsoft has put two different backup options causing the issue of these ghost restore points.

    Regarding your advice on how to rectify the issue - I must add that I am not very computer savvy and feel reluctant to use Diskpart utility etc to delete 'WindowsImageBackup\SPPMetadataCache' and 'WindowsImageBackup\Catalog folders' from within 'System Volume Information' folder with command Prompt as I fear damaging the pc by making any mistakes, as I have never done this before.

    Please advice if there may be another simpler method to delete the above folders OR if you are able and have time to post a step by step instructions (with pictures if possible) on how to follow your advice. Much appreciated.
     
    jellyroll, Mar 1, 2020
    #3
  4. Bree Win User

    Restoring System Image caused One Drive files to be deleted

    How to delete inactive System Image Restore Points in System Restore

    I know of no easier way to delete them, so here are the instructions.

    A System Image restore point is describe as type 'Backup'.


    Restoring System Image caused One Drive files to be deleted [​IMG]


    First, go to Settings > Backup & Restore > Recovery and select the 'Restart now' button in Advanced Start-up.


    Restoring System Image caused One Drive files to be deleted [​IMG]


    When you get Advanced Start-up, select Troubleshoot, then Advanced Options, then Command Prompt.


    Restoring System Image caused One Drive files to be deleted [​IMG]


    You will be asked to choose an administrator account and supply it's password, then the Command Prompt will open.

    Type the commands DISKPART then LIST VOL and EXIT to see a list of all drives, in this example the Windows system is on the C: drive, yours may have a different letter. Whatever the letter is, type it followed by a colon to switch to that drive, in this example I typed C:


    Restoring System Image caused One Drive files to be deleted [​IMG]


    Then use the CD (change directory) command CD System Volume Information\WindowsImageBackup

    Use the DIR command to check you are in the right folder, then use DEL to delete the contents of each of the Catalog and SPPMetadataCache folders.


    Restoring System Image caused One Drive files to be deleted [​IMG]


    Youn can now close the command prompt window (or type EXIT) to restart the PC and go back to Windows.

    All System Image Restore points of type 'Backup' will now have gone.
     
    Bree, Mar 1, 2020
    #4
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Restoring System Image caused One Drive files to be deleted

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