Windows 10: Return the purchase of Windows 10 Pro

Greg,

I just upgraded from Windows 10 Home to Windows 10 Pro from the Microsoft store because there was no sound from my laptop using the Home version and thought that the Pro version might be able to solve the problem. Unfortunately there was no sound from my laptop using the Pro version either.

Before I had made the purchase, I tried to update the software both from windows and the hp website with sad outcome.

Therefore, I would like to return the Windows 10 Pro purchase to the store. Please let me know how I go about doing that.

Thank you.




***Modified title from: Windows 10 Pro***

:)

 

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Can't upgrade from Windows 10 Home to Pro

Hi Bill,

Thank you for posting your query in Microsoft Community. We apologize for the inconvenience caused and will assist you in the best possible ways.

I suggest you to download and create an installation media for Windows 10 Pro form the link provided below:

Download Windows 10

After the installation media is created, suggest you to upgrade to Windows 10 Pro from the installation media. When the upgrade asks for product key, enter the product key purchased for Windows 10 Pro. If it does not accept, suggest you to skip the activation
step. After the Operating System is installed, suggest you to activate by phone by following the steps below:

• Press “Windows key + R” and type “slui 4” and press Enter.
• Select the Region from the list and click Next.
• Call the Toll-Free number provided on top and can activate via phone.

Hope this helps. Keep us posted on the status for further assistance.