Windows 10: Returning an activated Laptop

Discus and support Returning an activated Laptop in Windows 10 Updates and Activation to solve the problem; Hi I recently bought a laptop, set it up with my Microsoft profile and used it for a few days. I have decided to return it but when i factory reset... Discussion in 'Windows 10 Updates and Activation' started by C.Holder, Nov 27, 2019.

  1. C.HOLDER
    C.Holder Win User

    Returning an activated Laptop


    Hi I recently bought a laptop, set it up with my Microsoft profile and used it for a few days. I have decided to return it but when i factory reset it, it retained my microsoft account. Is it possible to reset to out of box status for a new user to set up?

    :)
     
    C.Holder, Nov 27, 2019
    #1
  2. N-STER
    n-ster Win User
    n-ster, Nov 27, 2019
    #2
  3. GURU KIRAN G
    Guru Kiran G Win User
    Purchased laptop less than 2 months ago, how can I return?

    Hi,

    I apologize for the inconvenience.

    To return the laptop or any hardware related issues, I suggest you to get in touch with the Manufacturer.

    Laptops General - Read Only - Dell Community

    Please answer the questions below to assist you better.

    - Did you make changes prior to this issue?

    - Are you able the see light when you turn on the laptop?

    I suggest you to do a power drain by following the steps below.


    • Remove the battery.

    • Long press the power button for 15-20 seconds.

    • Start the computer by connecting the power source (battery should not be connected).

    • Check if the problem still persists while shutting down the computer.

    • If not, then connect the battery and can use the computer.

    Hope this information helps. Get back to us with more information to assist you further.

    Regards,

    Guru Kiran
     
    Guru Kiran G, Nov 27, 2019
    #3
  4. SLARTYBART
    Slartybart Win User

    Returning an activated Laptop

    Windows 10 fails to update


    When you finish testing the Avast suggestion, make sure that you restart your machine.

    Then if the issue persists, please return to the trouble shooting list in post# 89

    I think there are three steps that remain; the WU troubleshooter, reset WU components, and manual WU reset.
     
    Slartybart, Nov 27, 2019
    #4
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Returning an activated Laptop

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