Windows 10: returns and refunds

I recently purchased an HP Windows laptop. I am not satisfied with the laptop and would like to return it for a refund. What should I do with the programs because I used it a couple of days. Should I do a factory reset before turning it back in to the store? Please advise. Thanks

:)

 

microsoft store return and refund

Hi Andy,

There are several causes that might affect the performance of your Windows 10 device. It might be caused by memory usage, low disk space, etc. We can try performing several troubleshooting steps to improve the performance of your computer. For your reference,
check this article: Tips to improve PC performance in Windows 10.

If you prefer to return or refund the product, it is better to check if the product is still eligible for return or refund. We recommend that you follow the steps on this
. It contains information that you need to know about Microsoft Terms of Sale to make sure that your purchase is eligible for return or refund.
Also, this video provides a guided walk-through on how to request return from your Microsoft account.

Feel free to post back if you have other concerns.

 

PS3 Owner Refunded (Without Return) for Missing Other OS

And people say the EU is useless! Now, if they force partial refunds for everyone, that'd be the next step.

 

Refund for an application bought on Microsoft Store

Hi,

Most apps, games, movies, TV shows, and books purchased in the Microsoft Store on Windows 10 or Xbox One are non-refundable unless the offer or applicable law states that you’re eligible for a refund. Should you have other questions and clarifications,
we suggest that you contact our
Microsoft Support team.

For detailed information about the return and refund policy, see
Microsoft Terms of Sale.

Let us know if you need further assistance.