Windows 10: Revert to Win7 iTunes .msi issue

Discus and support Revert to Win7 iTunes .msi issue in Windows 10 Software and Apps to solve the problem; If the file is at the right location and it still does not work, I would make sure that it has right NTFS permissions. Discussion in 'Windows 10 Software and Apps' started by SoFine409, Aug 14, 2015.

  1. Joergi Win User

    Revert to Win7 iTunes .msi issue


    If the file is at the right location and it still does not work, I would make sure that it has right NTFS permissions.
     
    Joergi, Sep 1, 2015
    #31
  2. SoFine409 Win User

    That's definitely something I would try - great suggestion!
     
    SoFine409, Sep 1, 2015
    #32
  3. Joergi Win User
    I don't have iTunes installed, so I cannot tell you, what the right permissions are. However, I think the "Trusted Installer" will have to have at least some rights.

    Maybe someone can look that up!
     
    Joergi, Sep 1, 2015
    #33
  4. SoFine409 Win User

    Revert to Win7 iTunes .msi issue

    Here are the permission that my installation of iTunes has:
    All Application Packages: Read and execute; Read
    System: All except Special permissions
    Administrators (on this PC): Same as system
    Users (on this PC): Read and execute; Read
    The installer/uninstaller is work fine on my PC so hopefully someone who is having the msi problem can tell us what permissions iTunes has on their PC. If so maybe we can solve this issue.
     
    SoFine409, Sep 2, 2015
    #34
  5. This is true for me too: the applet for iTunes is generic. I'd be happy to work with regedit if necessary but I've not done it before - I'd need careful guidance!
     
    FergusPearson, Sep 2, 2015
    #35
  6. SoFine409 Win User
    I agree with your concern about working in the registry. FYI, creating a restore point saves a copy of the registry so if a mistake is made it can be undone since there is no "undo" in regefit and any change takes effect immediately.

    So as I understand it you are still not able to uninstall iTunes, right. If so then plz take a look at Halasz's post about CCleaner (free version). I downloaded it this morning and worked a bit with it. It's very nice. Be sure to go to the home site and downloaded it so you don't get a lot of add on junkware with it. I've read lots of recommendations for uninstalling damaged software with CCleaner so I think this might be your best bet at this point and you might avoid having to mess with needing editing the registry.

    Before you use it I would create a restore point (tutorial is on this site) and also make a full backup of the drive your system is on, just for piece of mind. Then use CCleaner to uninstall iTunes and the other Apple software in the order that apple recommends. I think one of my earlier posts has a link to the Apple information. I have looked at the use guide for CCleaner and I think it work much like the windows version.

    if anything goes wrong you can use the restore point and or the backup to undo everything.
     
    SoFine409, Sep 2, 2015
    #36
  7. Maybe I could try this. How would I go about putting in the right NTFS permissions?
     
    FergusPearson, Sep 3, 2015
    #37
  8. Revert to Win7 iTunes .msi issue

    Thanks for all your help so far - but as a novice I need a little help on this. I've created a restore point and I feel I should do a full backup. I use an external harddrive but it is FAT rather than NTFS, so it won't allow a system image to be created, which I presume would be the best thing to do. So I'm intending to convert my external drive to NTFS. On that drive I only keep backup and pictures. Websites tell me that converting is simple with no need to format, and no loss of data or anything, but I wanted to check with you guys who have been so helpful to me here. Is it ok to do this?
     
    FergusPearson, Sep 3, 2015
    #38
  9. Joergi Win User
    Joergi, Sep 3, 2015
    #39
  10. SoFine409 Win User
    I agree with Joergi post but like him I have never done it although it appears to be straightforward. If you concerned you could always burn a DVDs of your pictures. It never hurts to have price of mind when you do something new.
    UPDATE: One simple thing that you could try before CCleaner is to boot in Safe Mode and try the Apple update again. This would circumvent any third party driver conflicts that might be uninstaller finding the msi.
     
    SoFine409, Sep 3, 2015
    #40
  11. lx07 Win User
    I was only suggesting usig CCleaner to find the paths that the .msi is expected to be in.

    Don't press Fix selected issues and delete all the iTunes keys. Then you'll really have a problem *Wink
     
  12. I've tried to convert my FAT32 drive to NTFS but eventually got the message: "the conversion failed" (I tried it twice - same result). I also tried the Apple update in Safe Mode but that didn't work either. I'll try Halasz's idea of using CCleaner to find the proper path for the msi file, and try putting it there. If that fails I could use CCleaner to uninstall all the itunes stuff (hopefully except the files) and then install iTunes completely new. Should that work?? But I've had enough for today! I probably won't be able to get back to this till Monday. Thanks again for all the help.
     
    FergusPearson, Sep 4, 2015
    #42
  13. SoFine409 Win User

    Revert to Win7 iTunes .msi issue

    I think that CCleaner is your best bet but you should take a look at this Apple support info at
    Troubleshooting issues with iTunes for Windows ... | Communities
    Read the second box and especially note 2.
    What might be a good strategy is to use CCleaner to remove all the Apple software in this order: iTunes, Apple Software Update, Apple Mobil Device Support, iCloud (if present), Mobil Me (if present, nut not likely) Bonjour, and Apple Application Support both 32 and 64 bit. Be sure to back up your music just in case.
    Then follow up by looking for and deleting any of the folders noted in the Apple article that might still be present just to be safe.
    Since your not going to work on this until Monday maybe some of the other folks could give their opinions.
    If this fails to do the trick then you might be looking at a clean reinstall of you old system or Win10 as long as you have of the install media, keys, and above all your data.
     
    SoFine409, Sep 4, 2015
    #43
  14. Joergi Win User
    As for the error "the conversion failed", which you are having with your backup drive, this is dealt with here: https://support.microsoft.com/en-us/kb/323563
    Move the data away from the FAT32 volume, reformat the volume with NTFS, and then restore your data.

    While I consider CCleaner to be a helpful tool, it does not do magic. It e.g. has options to modify the names of entries under "Installed Programs", but all it does basically is to change the according values in the registry. No witchcraft. The same is true for the uninstallation process I think: CCleaner would only invoke the uninstaller, that is all. If I should guess, I would say that in your case that will again lead to exactly the same error.
     
    Joergi, Sep 4, 2015
    #44
  15. SoFine409 Win User
    Then a good strategy would be to follow the instructions in the Apple support article and then use CCleaner to remove any references to iTunes and the other supporting Apple software in the registry. That should enable him to do a fresh install of iTunes.
     
    SoFine409, Sep 4, 2015
    #45
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Revert to Win7 iTunes .msi issue

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