Windows 10: Right-clicking a directory in Quick Access causes Windows Explorer to crash

Discus and support Right-clicking a directory in Quick Access causes Windows Explorer to crash in Windows 10 BSOD Crashes and Debugging to solve the problem; If I open Windows Explorer, and right-click a directory in the Quick Access sidebar, I get a spinning blue circle, a "Not Responding" message, and then... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by MikeCairns86, May 8, 2020.

  1. Right-clicking a directory in Quick Access causes Windows Explorer to crash


    If I open Windows Explorer, and right-click a directory in the Quick Access sidebar, I get a spinning blue circle, a "Not Responding" message, and then it closes. I can navigate to the directories just fine by clicking on them, but right-clicking causes this to happen. Any idea why?

    :)
     
    MikeCairns86, May 8, 2020
    #1
  2. Namslas90 Win User
    Namslas90, May 8, 2020
    #2
  3. Mark Ole Win User
    Quick Access Crashes Explorer

    Hi Bill,

    Quick Access is a new feature in Windows 10 File Explorer navigation pane which helps users quickly navigate to locations which are frequently used. However, if you're having issues with Quick Access, you can try to disable and enable it. To disable Quick
    Access, follow these steps:

    • Type File Explorer Option in the search box.
    • Click on File Explorer Options.
    • Under General tab, choose This PC in the Open File Explorer to: drop down menu.
    • Uncheck Show recently used files in Quick access and
      Show frequently use folders in Quick access.
    • Click Apply an OK.
    • Restart the computer and re-enable Quick access.

    Let us know how it goes after performing the suggested troubleshooting steps.
     
    Mark Ole, May 8, 2020
    #3
  4. Zelcharis Win User

    Right-clicking a directory in Quick Access causes Windows Explorer to crash

    Right Click Items in Quick Access Crashes Explorer

    When right clicking on items in quick access, explorer crashes.

    - I have cleared file explorer history.

    - I have removed unchecked "show frequently used folders in quick access"

    - When I start explorer via CMD (right click > Run as Administrator) then I can right click on quick access without crashing.

    - I've also enabled the default Administrator profile (net user administrator /active:yes) and I am able to right click w/out crashing.

    My user profile indicates I am an administrator, I do not have issues with administrator rights anywhere else except here which is why I cannot fix this.

    Does anyone have any suggestions on why my profile, which is marked as administrator, does not have sufficient rights to right click on items in the quick access menu?

    Problem Report:

    Source

    Windows Explorer

    Summary

    Stopped working

    Date

    ‎9/‎8/‎2019 3:53 PM

    Status

    Report sent

    Description

    Faulting Application Path: C:\Windows\explorer.exe

    Problem signature

    Problem Event Name: APPCRASH

    Application Name: explorer.exe

    Application Version: 10.0.18362.267

    Application Timestamp: 25dd80ad

    Fault Module Name: SHELL32.dll

    Fault Module Version: 10.0.18362.295

    Fault Module Timestamp: 7860079f

    Exception Code: c0000005

    Exception Offset: 000000000007fd2a

    OS Version: 10.0.18362.2.0.0.256.48

    Locale ID: 1033

    Additional Information 1: 63dc

    Additional Information 2: 63dc5f9f88ac3e534191615e0403ce87

    Additional Information 3: 5a35

    Additional Information 4: 5a35143264c2fd0a695eee99b5f8035c

    Extra information about the problem

    Bucket ID: 41796779c6190065319f4fa842d40a8b (1269821204036061835)
     
    Zelcharis, May 8, 2020
    #4
Thema:

Right-clicking a directory in Quick Access causes Windows Explorer to crash

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