Windows 10: Right part of laptop keyboard is not working. Is it a software problem or hardware problem ?

hello there,

my problem started last Tuesday night when suddenly I found my Dell XPS15 9350 keyboard buttons typing extra letters whenever I try to type anything from the right side of the keyboard for example if I typed "P" I get "IOP" and so on.

Then on Wednesday, I found in the morning that the whole right side of the keyboard of the laptop along with tabs, caps locks , ctrl , win and arrows do not work.

I followed everything piece of advice about the keyboard malfunctions I found here in the community and other forums and websites.

The touchpad works, I tried to uninstall and install the keyboard driver several times and it did nothing. I download the touchpad keyboard's latest update from dell and it did nothing.


I bought a wireless keyboard which currently I am using. The touchpad works fine, the left side works fine too except X letter


I found this in Dell support forum but it is for another laptop model and my battery is built-in but I gave it a try on my own way.


https://www.dell.com/community/Insp...&acd=2399248261629868&VEN3=411205108161269877

I let the battery drain and I did that 15 seconds click to reset the BIOS and voila it worked but only last night



Now we are back to the old complete right side that does not work at all. I tried the battery drain but it did not work this time.


My laptop gets overheated sometimes and I wonder if it is part of the problem or it is a BIOS problem despite the BIOS is updated to its latest version.

Is it hardware problem or software BIOS problem?


The last update I received from Windows 10 was on 12/9/2019 and it was the September KB4515384

:)

 

Problem trackpad and keyboard sometimes don't work at startup.

Hi,

Thank you for your interest in Windows 10.

I suggest you to follow the methods below and check if it fixes the issue.

Method 1: Run Hardware and Devices Troubleshooter

Follow these steps to run Hardware and Devices troubleshooter:

• 
  Press Windows key + W and type
  troubleshooting.
  
• 
  Select Troubleshooting.
  
• 
  Select View all on the top left corner.
  
• 
  Click Hardware and Devices.
  
• 
  Follow the on-screen instruction to run the troubleshooter.
  

Method 2: Uninstall and reinstall the driver

I suggest you to try uninstall the Touchpad and Keyboard drivers check if it works for you.

Follow the steps to uninstall the Touchpad and Keyboard drivers:

• 
  Press Windows Key + X key and click
  Device Manager.
  
• 
  Right-click on the Touchpad device listed and click on ‘Uninstall’.
  
• 
  Select the option to Delete driver software.
  
• 
  Follow the same steps to uninstall keyboard driver.
  
• 
  Restart the computer after its uninstalled.
  

Try to access the device manufacturer's website and download and install the latest chipset, touchpad and keyboard drivers.


Hope this information is helpful. Please do let us know if you need further assistance, we’ll be glad to assist you.

 

Keyboards from my HP Laptop and my MSI gt70 Dominator.!!

Hi Brain,

Thank you for posting in Microsoft Community and being part of Windows 10.

I understand that you are unable to access the keyboard keys on your laptop. We will help you with this issue.

Do let us know the following to assist you better:

• Have you have made any changes to the device (hardware/ software) prior to this issue?
• Have you installed all the pending updates on your device?

This issue might have occurred due to corrupted/ outdated drivers. Use the working external keyboard to try the below troubleshooting steps.

Step 1: I suggest you to run Hardware and Devices troubleshooter.

Hardware and Devices troubleshooter checks for common problems and makes sure that any new device or hardware connected to your PC is installed correctly.

• Press Windows key from the keyboard, type
  Troubleshooting and select it.
• Click on view all option on the upper left corner of
  Troubleshooting window.
• Select the Hardware and Device options from the list.
  
• Click Next to run the Hardware and Device
  Troubleshooter.

Step 2: I suggest you to Update the keyboard drivers.

• Press Windows key + X key when you are at desktop.
• Select Device Manager.
• Expand Keyboard.
• Right click on the Keyboard driver and click on
  Update driver software.

Step 3: I suggest you to install the pending updates on your device.

Steps:

• Connect to the internet.
• Press Windows key and type
  updates.
• Click on Check for updates.
• Under Windows Updates, click on
  Check for updates.
• Try to install the updates being shown.

Hope it helps. Kindly update the status of this issue, we will be happy to help you further.

 

Keyboard problem in Windows 10

Hi David,

Thank you for posting your query in Microsoft Community.

I suggest you to check if the issue persists when you connect another keyboard to your system.

If the issue is with the keyboard, then suggest you to update the keyboard drivers by following the steps below.

• 
  Press Windows key + X and select
  Device Manager from the list.
  
• 
  Expand ‘Keyboard’ from the list.
  
• 
  Right click on the driver and select ‘update driver software’ and follow the prompts.
  

Hope the information is helpful.