Windows 10: roblox is not working properly

Hi, i recently bought a surface pro x and when ever i run Roblox it will stutter every 3 seconds or so it will load into the game but it stutters

I have reinstalled roblox turned down the graphics and even when as far as to factory reset my device please help me

:)

 

Roblox Error

Hi,

Issues with installing Roblox on your PC may occur due to several reasons. It is possible that some of the installation files are corrupted. To properly isolate your concern, please provide us the following information:

• Are you installing the game from an app or a web browser?
• Have you installed the game on the same computer before?

In the meantime, we suggest that you run the game in compatibility mode to make it work on your Windows 10 PC by following the steps below:

• Go to the game folder and right click on the setup file.
  
• Click on Properties and go to the Compatibility tab.
  
• Under the Compatibility mode, check Run this program in compatibility mode for: and select the operating system where the game is compatible.
  
• Let the drivers install and launch the game again.

Most programs created for earlier versions of Windows will work on Windows 10. However, some older programs might run poorly or not at all. If the issue persists, you may run the
Program Compatibility Troubleshooter by following the steps on this
link
to automatically detect and fix some of the most common issues.

 

Roblox Installer Not Working

Hi Andrew,

Thank you for posting your query in Microsoft Community.

I completely understand your concern and feel sorry for the inconvenience this has caused.

Since ROBLOX is a third party application software, unfortunately we don't have sufficient recourses to support you.

Before we proceed, I need more information to help you better:


•Does this work on previous operating system?


I suggest you to install ROBLOX in a compatibility mode and check, if it helps.

Let's follow these steps below:

a. Download the latest Application from the manufacturer’s website.

b. Right-click on the app setup file and click on ‘properties’.

c. Click on the ‘compatibility’ tab and check the box ‘Run this program in compatibility mode for’ and select Windows 8/8.1 operating system from the drop down menu and proceed with the installation.
Once this is done, restart the computer and check, if the issue persists.

I suggest you to contact ROBLOX support for further assistance and see if it helps.

Here is the link:
https://en.help.roblox.com/hc/en-us


Please feel free to contact us, if you face any issues with Windows.

Thank you.

 

Windows 10 Roblox problem

Hi Auras,

There are several reasons as to why you can't play Roblox on your computer. Windows Updates may affect the game not to play if your computer is not updated. To make sure that your Windows 10 is up to date, I suggest that you check for any Windows Update
by using this link as your guide.

In addition, make sure that Roblox is allowed to run on your Chrome by performing the following steps:

• Download Roblox and run its setup file.
• After the game has been installed, try to run it.
• You should get a message box saying “External Protocol Request”. Check
  Remember my choice for all links of this type and click Launch Application.

If the issue persists, I suggest that you use another web browser on your computer to check if that helps.

Do get back to us with the results. We'd be more than willing to provide you additional help.