Windows 10: Run away computer characters and scrolling screen

Ever since I updated the Windows 10 update, I'm having problems with run away characters scrolling across my screen like thissssssssssssssssssssssssssssssssssssss and it keeps going and won't stop and the issue continues after rebooting the computer. This very random, works fine for a while and thennnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnn. does this.


Please help,

:)

 

Screen size does not fix.

Since the new upgrades the screen size is too big for my 7 YR old Toshiba Laptop, which I use constantly. I Can not access the x or the scroll bar. The character's are Hugh, stretched and distorted. I have followed every single step listed in troubleshooting
and even paid two computer techs to fix it. NOTHING WORKS! There used to be a simple one step adjustment: Settings: Display: Screen Size. Neither, Resetting, troubleshooting app, driver updates, changing to another resolution (which btw is suggested as a
fix but non existant) nothing works. I am at wits end. The last guy I paid to fix it suggested I just buy anew unit? I can't afford that. Please please address this issue asap. Thank you

 

screen problems keys and scrolling will not stop running

Hi Jen,

I do appreciate your efforts and time.

• What is the make and model of the computer?
• Did you make any changes prior to this issue?

It could be due to incorrect settings or missing/corrupt drivers or missing updates.

I suggest you to try the steps provided below and check if it helps.

Restart the computer a few times and check for Windows Updates.

In the Search box on the taskbar, enter Windows Update, select Windows Update. On the Windows Update page, select Check for updates.

Try to run Hardware Troubleshooter. It checks for common issues and makes sure that any new device or hardware attached to your computer was installed correctly.

a. Press Windows Logo Key+X then click on Search option.

b. Type “Troubleshooting” without quotes and click on
Troubleshooting.

c. In the new window, click View all on the left pane.

d. In the list of options, click on Hardware and devices.

e. Click Next and follow the on-screen instructions.

Also, try to run the Power Troubleshooter.

Power troubleshooter will automatically fix some common issues with Power Plans. Run the Power troubleshooter to adjust your computer's power settings. The Power troubleshooter checks things like your computer's timeout settings,
which determine how long the computer waits before turning off the monitor display or entering sleep mode. Adjusting these settings can help you conserve power and extend your computer's battery life.

• Press Windows Logo Key+X then click on Search option.
• Type Troubleshooting.
• Select Troubleshooting and click on
  System and Security.
• Click on Power and follow the onscreen steps.

Please get back to us with the results to assist you further.

Thank you.

 

"Chinese Characters" program delaying shutdown - a different approach.

Hi,

Thank you for your response.

• As you have mentioned this happens only in the Admin account, is it local account set as admin account or the Microsoft account?

I would suggest you to check the all apps list and check if that Chinese character app is present.

After you try the above steps and share us the results what happens we can proceed with the further suggestions.

Please post us back with the results after troubleshooting the above steps and check.

Keep us posted to help you better.