Windows 10: Safe Mode won't accept correct password

Discus and support Safe Mode won't accept correct password in Windows 10 Support to solve the problem; I'm trying to run a third party software (AVG Internet Security) cleanup file that recommends Safe Mode. Yet, when I get to the Safe Mode lock screen,... Discussion in 'Windows 10 Support' started by larc919, Jan 4, 2019.

  1. larc919 Win User

    Safe Mode won't accept correct password


    I'm trying to run a third party software (AVG Internet Security) cleanup file that recommends Safe Mode. Yet, when I get to the Safe Mode lock screen, it won't accept my password (note that I am entering the password, not the PIN - it's the same password that gets me into my Microsoft account). Any suggestions what I should try? I'm hesitant to run the cleanup file in full Windows since it's not recommended.

    :)
     
    larc919, Jan 4, 2019
    #1

  2. Password not accepted in Safe mode

    Hi,

    Thank you for posting your query on Microsoft Community forum.

    Have you tried all the above steps suggested by Sangeeta Sarkar on September 13, 2015.

    I would suggest you to provide some information to help you better.

    • Are you trying to login the Microsoft account or the Local account in safe mode?
    • Did you try with only safe mode or safe mode with networking?
    • What is the critical error you are getting?

    If you are using Windows 10. To go to safe mode you have to follow the below steps.

    If you are able to go to login screen in normal mode try the below steps to go to safe mode with networking.


    • At the login screen click on the power symbol.

    • Hold SHIFT + Click Restart.

    • After restarting your system, select the Troubleshoot option.

    • Select advanced options under
      Troubleshoot screen.

    • Click on Startup Settings.

    • Click Restart and follow the onscreen steps to go to
      Safe Mode with networking and check if you are able to login.

    [*]
    Please get back with more information, we will be glad to help you further.
     
    Sachin Venkatesh, Jan 4, 2019
    #2
  3. davidhk Win User
    Starting in Safe Mode - Password is not accepted


    My suggestion only.

    If you have time, please do a Repair Install.
    Repair Install Windows 10 with an In-place Upgrade
     
    davidhk, Jan 4, 2019
    #3
  4. Roohi_Taj Win User

    Safe Mode won't accept correct password

    Password not accepted in Safe mode

    Hi Pedro E Cordeiro,

    Thank you for writing to Microsoft Community Forums.

    Could you please help me with the below questions:

    • Are you aware of any changes happened on the computer prior to internet issue started?
    • Are you referring to PIN password or Microsoft account password?

    I understand the inconvenience caused due to this issue, this could be due to a change in the keyboard layout. However, I suggest you to follow the troubleshooting steps mentioned below:

    Method 1: Change the keyboard layout.

    1. In the bottom right corner of the sign in screen, select the first option to change the keyboard layout.
    2. Try to change the keyboard layout from the list if you have any and type in the password.

    Method 2: Use the On screen keyboard.


    1. Restart the computer. In the sign in screen, hold down the shift key and select restart from bottom right corner of your screen.
    2. After the pc is restarted, select Troubleshoot > Select
      Advanced options >Click on Startup settings >
      Now, click on Restart.
    3. After your PC restarts, you should see number of options. Press F5 for
      Safe Mode with networking.
    4. When you are in login screen, press Windows
      and U together on the keyboard
      and select the On-Screen Keyboard from the
      Ease of Access list or click on
      Ease of Access at bottom right and select
      On-Screen Keyboard from the list.
    5. Now, use the cursor to type the password with On-screen keyboard.
    6. Before clicking the login, press the eye symbol
      (I.e. Reveal Password) option in the password field, to see the password is correct.

    After you login to safe mode with networking, I would suggest you to follow the steps provided in the Microsoft article on
    Fix network connection issues in Windows.
    Let us know the results to assist you further regarding this issue.

    Hope it helps.

    Roohi Taj S

    Microsoft Community - Moderator
     
    Roohi_Taj, Jan 4, 2019
    #4
Thema:

Safe Mode won't accept correct password

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