Windows 10: Sage 50 Accounts with windows update KB4560960

Just to let you all know that if you install Windows Update KB4560960 you may have an issue with any imported Logo that you set up/design yourself in Sage 50 accounts.

Company Logo has been printing fine for last couple of years even going from Windows 7 to 10.

Since this update added unable to print LOGO on some reports such as Purchase Orders and Delivery Manifests.

Just removed this update and now all returned as was.

Hope this is of use to anyone who was in the same boat as me.

:)

 

sage 50

Hello Lisa, I’m Virginia & I will be offering advice on how to fix your problem.

Is the 2018 update to the Sage 50 software? Did you install it over the previous version? If the answer is yes to both then it may be that there’s some leftover registry entries from the older version, you could try uninstalling Sage 50 with Revo uninstaller
which will clean the leftovers & then you can reinstall Sage 50.

This what Sage’s support says:

These are supported under Windows 10:

Sage 50 Accounts v23

Sage 50 Accounts v22

Sage 50 Accounts v21

Sage 50 Accounts v20

Sage 50 Accounts v19

Existing installations of Sage 50 Accounts

If you have Sage 50 Accounts 2013 (v19) or above installed on your computer and you upgrade to Windows 10, your software is still supported. However, if you have any issues you may need to reinstall your software.

Sage 50 Accounts 2012 (v18) and below is not supported on Windows 10.

I hope this solves your problem.

 

Sage Line 50 Cloud V25

Hi,



Thank you for writing to Microsoft Community Forums.



We understand your concern as you are unable to complete the update that came through Sage Line 50 Cloud V25.



We will surely look into this issue and in order to get clarity and to assist you accordingly, please reply with the answers to the questions below.

• What is the make and the model number of the computer?
  
• Which build version of Windows 10 are you using?
  
• Which version of Microsoft Office is installed on the computer?
  
• Which Sage Account are you using?
  
• Are you getting any error code or error message, while trying to perform an update?
  
• Is your system connected to domain?

I would suggest you to check the Sage article:

System requirements for Sage Accounts
and check if the system is meeting the requirements or not.

I’d also suggest you to refer this article on Download and install Sage 50 Accounts
v25 and try the suggestions.



Please get back with the details, in order to assist you further.



Regards,



Aditya Roy

Microsoft Community – Moderator

 

Sage 50 Accounts on Windows 10 HP Laptop

Hello Rosie,

Thank you for posting in Microsoft Community.

I understand the inconvenience you are facing in Windows. We will help you.

To assist you better, I suggest you to answer the below questions.

• Are you facing this issue only with the Sage 50 application or any other application?
• Did you check if the issue persists in Safe Mode
  ? (If the application runs in Safe mode)
• Did you try reinstalling the Sage 50 application and check if the issue resolves?

I suggest you to reinstall the application by uninstalling and restarting the machine and check if the issue persists.

• Press Windows + X keys and select Programs and Features.
• Select the Sage 50 app and click Uninstall.
• Restart the machine and reinstall the app and check
  if the issue persists.

Please post to us with the information above to help you better.