Windows 10: Samsung Galaxy S6 No longer recognized by Windows 10

A month ago, I was able to connect phone via USB to both HP notebook (Envy) and HP Desktop (Pavilion 500-070) and transfer photo and video files from phone to computers and vice versa.

Don't remember if it started after an update, but now neither computer recognizes when phone is attached via USB. Tried all USB ports; all ports work fine for other devices.

On phone with Samsung Tech for 70 minutes. Said problem was with computers. Performed Troubleshooting solution (solution was not described by Windows Troubleshooting function*Wink rebooted; phone still not recognized.

Signed

Despondent and Depressed in Des Moines

thanks for any help

:)

 

Windows does not recognize phone once plugged in to USB.

Original Title: Samsung Galaxy S6 plus

Windows does not recognize phone once plugged in to USB. I've tried it in win 8.1 and win 10

 

Samsung Galaxy S6 Edge not recognized by Windows 10

Thanks for your reply. To answer your questions:

1. My mobile is not detected in Device Manager.

2. It does get charged when connected to the computer.

3. I have no issue connecting a USB drive (if, by that, you mean a thumb or flash drive?)

Yesterday, I had over an hour chat with Samsung and the phone finally appeared on the computer. I was able to upload my pictures. Today, with the phone connected to the USB drive, I cannot find it anywhere on the computer.

This is so frustrating and cumbersome. When I had Windows 8.1, I had no problems but then I had a Galaxy S5 mini phone and now have the Galaxy S6 Edge. I think, tho, that the problem lies in Windows 10. I find it difficult to navigate and I am fairly
computer savvy. Like, where is the recycle bin. I know it's in Windows 10 but when I pull it up it doesn't open.

I wish I could go back to Windows 8.1 but I have heard that you cannot.

Thank you for your help, and if you know of a way I can have my phone appear with ease on Windows 10, I would appreciate hearing from you again. I will now try the troubleshooting directions you sent.

Thank you,

June

 

Have you tried enabling 'developer mode' on the phone and turning on 'USB debugging' on the S6 in the developer menu?

 

Hi there.

On the phone - ensure the right USB mode is enabled when you plug the phone into the computer. Use a USB 3 port plus connector if you have them (transfer is of an order of magnitude faster). Use a full USB3 connector (like portable USB 3 HDD's have). It should also work with bog standard USB 2 connector as well.

On Windows though you will have to click in file explorer the My Computer --then it should show the phone.

I skipped an S6 --no micro sd card possible --that was a deal breaker for me I use the 32GB micro sd card for music / photos etc without filling up the internal phone storage. I think the S6 is a bad choice whichever way you cut it --rare for me to say an OLDER model (S5) is better than a newer one

The S7 though is ORDERS of MAGNITUDE better than S6 -- and even the previous model S5 IMO was also a lot better --both those phones have zero problem both on Windows and Linux systems.

Cheers
jimbo

 

Thanks for the tip. Forgot password so I couldn't respond earlier. The 'developer mode' was one of the items tried by Samsung support, to no avail. I turned it both on and off, but the response was the same.

herb

 

Make sure you have latest Samsung USB Drivers.

 

Jimbo, I checked to make sure USB photo transfer mode was checked on the computer. No dice*cry even with USB photo transfer mode checked.

thanks

herb