Windows 10: Samsung Odyssey+ died and I cannot get warranty support

Discus and support Samsung Odyssey+ died and I cannot get warranty support in Microsoft Windows 10 Store to solve the problem; Recently my Samsung Odyssey+ which I purchased from Microsoft Canada store stopped working. Everything shows up fine in device manager but the O+... Discussion in 'Microsoft Windows 10 Store' started by MikeKemp2, Aug 24, 2019.

  1. MIKEKEMP2
    MikeKemp2 Win User

    Samsung Odyssey+ died and I cannot get warranty support


    Recently my Samsung Odyssey+ which I purchased from Microsoft Canada store stopped working. Everything shows up fine in device manager but the O+ screens do not turn on. Light just flashes. I contacted Samsung Canada to get warranty service. They would not help as the device was not made to be sold in Canada or something to that effect. I contacted Samsung in the US but they need me to have an address in the US. I don't have anyone I can use and it isn't worth it to get a mailbox south of 49. So I contacted Microsoft through a chat session. I spent a lot of time with that and in the end I got nowhere and ended going in circles. At that point I gave up in frustration.


    I would really like to get this unit repaired/replaced but have got nowhere. Does anyone have any suggestions as to how I can get this unit repaired/replaced in Canada?

    :)
     
    MikeKemp2, Aug 24, 2019
    #1
  2. ROBERTO VEN
    Roberto Ven Win User

    Samsung Odyssey Headset

    Hi,

    Error 43 mostly is driver related. In your case, the Odyssey requires hardware specification. Check the product manual for the specification. If the problem isn't in the specification, we suggest contacting the manufacturer for driver
    update and the list of compatible devices for Samsung Odyssey.

    Update us if you need further assistance.

    All the best.
     
    Roberto Ven, Aug 24, 2019
    #2
  3. BRINK
    Brink Win User
    CES 2017: Samsung unveils new gaming PC - the Samsung Notebook Odyssey


    Source: CES 2017: Samsung unveils new gaming PC — the Samsung Notebook Odyssey - Windows Experience Blog
     
    Brink, Aug 24, 2019
    #3
  4. STYLINLP38
    Stylinlp38 Win User

    Samsung Odyssey+ died and I cannot get warranty support

    Samsung HMD Odyssey+ headset mic does not work

    Samsung HMD Odyssey+ headset

    Windows 10 1803

    I7 CPU 16mb RAM

    Asus gaming 270F motherboard

    Asus 1080TI video card

    EVO SSD 970 hard drive

    This headset mic does not work no matter what I have tried. It was working at my other house. Now I set it all up at the new location and MIC doesn't work. Everything else works fine in RecRoom and VR Chat.

    1. Rebooted many times.
    2. Reconnect Samsung Odyssey WRM headset while PC is on.
    3. Disable / re-enable "Realtek USB2.0 Audio" device.
    4. Download and install the latest RealTek 2.0 USB drivers.
    5. Check audio level menu's for MUTE and levels.
    6. Disabled and removed the "Screaming Bee Audio" mic device used by MorphVOX Pro voice changer.
    7. Changed USB port location for Windows Mixed Reality headset USB cable. No extensions on cable used. Two USB ports on the back of PC I tried. One of them was working 100% fine for a year before.
    8. Device Manager: "Mixed Reality Devices" displays Samsung Odyssey WRM headset 800ZBA
    9. Task Manager: Memory 9gb our of 16gb used
    10. Task Manager: average 50% CPU load
    11. No 3rd party USB adapters. Only using the back 4 USB ports for Mouse, Keyboard, USB WiFI adapter and the Odyssey headset.
    12. Confirmed that the PRIVACY settings is all set to ON for all applications and the MIC io is set to ON.
    13. STEAM Options: Playback and Record Devices are set for the "Realtek USB2.0 Audio" choice.
     
    Stylinlp38, Aug 24, 2019
    #4
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Samsung Odyssey+ died and I cannot get warranty support

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