Windows 10: Samsung soundbar does connect

hi all,I was trying to connect a Samsung S60D soundbar to my PC via its motherboard HDMI.It worked for a day or 2 and suddenly stopped. i have tested the soundbar with my TV and it was fine. Digital Audio HDMI just says device is not plugged in.Under device manager>display adapters, i do see a Microsoft basic display adapter which has this device status:"This device is not working properly because Windows cannot load the drivers required for this device. Code 31The driver trying to start is not the same as the driver for the POSTed display adapter."but i am unsure if this was caused by

:)

 

Samsung HW-T400 soundbar noise issues

Hello

Welcome to the Microsoft Community.

The issue you're experiencing with your Samsung HW-T400 soundbar when connected to a Windows 11 computer, but not with other devices, suggests that the problem may be related to how Windows 11 is handling the Bluetooth connection or audio processing for this particular soundbar.

Here are several steps you can take to troubleshoot and potentially resolve the issue:

1. Update Drivers and Windows 11:
   
   1. Ensure your Windows 11 system is fully updated. Sometimes, Microsoft releases updates that can fix compatibility issues with Bluetooth and audio devices.
      
   2. Update your Bluetooth and sound card drivers. You can do this through the Device Manager by finding the relevant devices and selecting "Update driver." Alternatively, check the manufacturer's website for the latest drivers.
      
2. Change Audio Output Quality:
   
   1. Go to 'Sound settings' in Windows 11.
      
   2. In the 'Output' section, find your Samsung soundbar and click on 'Device properties.'
      
   3. Click on 'Additional device properties' which will open a new window.
      
   4. Go to the 'Advanced' tab and change the 'Default Format' to a different quality setting. Sometimes, certain formats can cause issues with specific devices.
      
3. Disable Audio Enhancements:
   
   In the same 'Additional device properties' window from the previous step, check if there's an option to 'Disable all enhancements' or 'Enable audio enhancements.' If present, try toggling this setting.
   
4. Check Bluetooth Settings:
   
   1. Go to 'Bluetooth & devices' in the Windows 11 settings.
      
   2. Remove the Samsung soundbar from the list of paired devices and pair it again. This can sometimes resolve connection issues.
      
5. Experiment with Different Connection Methods:
   
   If your soundbar and computer both support it, try using an alternative connection method, such as a 3.5mm audio cable or an optical cable, to see if the issue persists. This can help determine if the problem is strictly related to Bluetooth.
   
6. And you may Perform a clean boot (microsoft.com) to see if it is normal, this is a troubleshooting step. In this mode, we can further confirmed whether it is caused by system problems or third-party software or personalized Settings. So please be patient.
   
   Disclaimer: A “clean boot” starts Windows with a minimal set of drivers and startup programs. It helps to determine whether a background program is interfering with your game or program and to isolate the cause of a problem.
   
   These steps of "clean boot" might look complicated at first glance. However, to avoid any trouble for you, please follow them in order and step-by-step so that it will help you get you back on track.
   

If there is anything not clear or I can't understand your problem, please do not hesitate to let me know.

Best Regards

| Microsoft Community Support Specialist

 

Windows 10 bluetooth issues - can't find soundbar

Sorry I have the same problem, it seems as if Windows has found the Samsung soundbar (it is in the list of paired bluetooth devices. But it in the "sounds" dialogue it is impossible to connect.

The proerties sub-dialogue says "requires further installations"

 

Can't play music on Samsung HW J450 Soundbar via bluetooth

Hi Maddage,

Let's get your Samsung Soundbar sorted. A configuration error can be the cause of this issue. To diagnose and fix this problem, we suggest that you run the hardware troubleshooter. This tool can help diagnose and fix hardware issues.

• Click Start.
• On the search bar, type Troubleshooting, and click on Troubleshooting from the results.
• Click Hardware and Sound.
• Under Device, click Hardware and Devices.

For additional troubleshooting steps that you can perform, you may refer to the following link: Fix
connections to Bluetooth audio devices and wireless displays.

We also recommend that you refer to the Music doesn’t play over my Bluetooth speaker. How can I fix this? section in the following link: Fix
Bluetooth problems in Windows 10: FAQ.

Let us know how it goes for us to assist you further.