Windows 10: Samsung T5 is not getting recognized in a non Thunderbolt 3 USB C Port

I got a T5 SSD, it works really well with standard USB 3.1 Type A port but its not getting recognized with Type C port on my Laptop. My laptop doesn't support Thunderbolt 3. Any suggestions. I use a Zephyrus M GU502GU.

:)

 

USB-C 3 Thunderbolt port on Asus ZenBook Pro won't cooperate with devices

Laptop: Asus ZenBook Pro ux501vw ds71t

Problem:

I need to connect a firewire audio interface to this computer. It did not come with firewire ports. It has three USB3.0 ports, HDMI port, mic/headphones jack, SD card reader, and Thunderbolt 3 via USB Type-C. I was advised that thunderbolt can be adapted
to firewire. I bought the Apple adapters (no one else, it appears, makes these adapters). I bought the usb-c to thunderbolt 2, and connected the thunderbolt 2-to-firewire to that, and then ran the firewire audio interface into that.

At first, the USB-C port wasn't even recognized by Windows so I updated the firmware and activated the port. Once that was done I plugged in the first adapter and got an error message saying the device may be incompatible and may not work properly. In Device
Manager the screen keeps on refreshing.

Anyone encounter then solve this problem?

 

thunderbolt 3 to displayport adapter

Hi John,



Thank you for writing to Microsoft Community Forums.



I understand that inconvenience you are facing when the things may not work as expected.

1. What is the make and model of the computer?
   
   
   

When the Thunderbolt 3 is used with certain eighth generation Intel processor-based Windows 10 systems, there is a possibility that the two USB 3.0 ports on the back of the dock (closest to the Ethernet port)
may not be recognized properly by the operating system.





However, I would suggest you to follow the steps mentioned below and let us know if that helps.

1. Disconnect the pluggable Thunderbolt 3 dock from the system and remove its power cable to turn off completely.
   
2. Uninstall the Intel ‘Thunderbolt Software’ present on your system via the Control Panel ->
   Programs and Features and restart the device once.
   
3. Download and install the latest version of the Intel Thunderbolt Software published by your system manufacturer. If you are unable to obtain this download from your system manufacturer, you can download a version directly from Intel
   here -> https://downloadcenter.intel.com/do...-Driver-for-Intel-NUC-Kit-NUC8i7HNK-NUC8i7HVK
   
4. Restart the system once again.
   
5. Reconnect the power cable to the pluggable Thunderbolt 3 dock, and then reconnect the Thunderbolt 3 cable from the dock to your system.
   
6. You should be prompted to authenticate/approve the dock. Follow the onscreen prompts for the completion of the process and check the status of the issue.
   

If the issue still persists I suggest you to get in touch with the
Thunderbolt support for the further assistance.





Hope it helps.



Muralidhar

Microsoft Community Moderator

 

Windows 10 is not recognizing a Thunderbolt 2 device

They dont come with the flashTBT_100.exe file as of the newest downloads for the Gigabyte GA-X99-Designare EX motherboards. I have looked at other thunderbolt drivers and cant find it there either. Basically my USB-C/Thunderbolt 3 port on my computer reads
as a USB-C port with card readers and the like, but my thunderbolt 3 devices it wont read. I just downloaded and installed v 16.1.47.275 of the thunderbolt software from Gigabyte. Also there are no instructions in the .zip (link

here)

I only get the "try improving USB Connection" message or "does not recognize USB device" and I can go no further.

I will try the unplug power source for 30 seconds, but as this is a custom build and I'm pretty sure I've done that already multiple times, I dont hold out much hope

Any and all help is greatly appreciated as I bought this board specifically for the TB 3 capabilities for my line of work.

Thanks!