Windows 10: Save as does not respond and shuts the program down in windows 10

Hi everybody,

"Save as" stopped working in many of applications (snipping tools, text files, word, paint,...) , i do not get any error or something when trying to save as, it just closes the program, i could not find any solution in any from, it is not my own laptop, she is a very important customer for us and she is in another state, i do not have access to it physically, i just can remote control her computer,

she is logged in as Administrator

does any one know a solution for this?

:)

 

Programs Not Responding repeatedly even after resetting Windows 10


My 3-year old Windows 10 Home laptop is repeatedly unresponsive. The open programs will display "Not responding" for 1-2 minutes, then works for a few seconds before the cycle repeats. I've done everything I can think of to try to fix this (full list of what I've done is below) all to no avail.I notice that when this unresponsive state occurs, the "Disk" process in my Task Manager rises to 50%, even though there are just a few processes that are using 0.1 MB/s.I suspect it could be a driver conflict, but I have gone to my Device Manager and don't see any issues flagged. Could anyone suggest what diagnostic steps or diagnostic tools I could use to identify the source of this problem?------------Here is what I have tried:- Shut down my antivirus (Kaspersky)- Shut down Dropbox and OneDrive- Closed my Chrome browser, MS Office programs and all my other programs- Disabled Windows Search- Disabled SuperFetch- Restarted the PC (this takes some 20 minutes when I hit this problem)- Run Chkdsk and repaired drive errors- Reset Windows 10 (fresh install)It worked ok for about a week after I reset Windows 10, but the problem has since returned.

 

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