Windows 10: scam or third party provider

Discus and support scam or third party provider in AntiVirus, Firewalls and System Security to solve the problem; My computer was acting sluggish. I received a popup wanting me to approve the installation of a Windows 10 update. I clicked - later. Then I... Discussion in 'AntiVirus, Firewalls and System Security' started by SaintSumartra, Jul 2, 2020.

  1. SAINTSUMARTRA
    SaintSumartra Win User

    scam or third party provider


    My computer was acting sluggish. I received a popup wanting me to approve the installation of a Windows 10 update. I clicked - later.

    Then I immediately received a notification that spyware had been identified & to call 888-984-7569. The notification was in the "Microsoft Blue."

    They said they provided security support for Microsoft. They requested access to the device using logmein, at which time they told me I had a Trojan - cress.exe. In addition there appears to be 86 connections to the IP.

    They wanted to install an IP protector firewall for $1300. When I told them I couldn't afford it, the cost dropped to $600.

    Is this a scam?

    :)
     
    SaintSumartra, Jul 2, 2020
    #1
  2. FERDS_N
    Ferds_N Win User

    scam or third party provider

    Hi there SaintSumartra, I will be your Independent Advisor for today, I hope we can both resolve your problem.

    That is definitely a scam, making fake alerts and fake virus warnings to lure customers in paying for their subscriptions.

    You may click this link to report for it.

    https://www.microsoft.com/en-us/concern/scam

    Run a full scan using your Anti Virus Software or Windows Defender just to make sure you didnt pick up any.
     
    Ferds_N, Aug 5, 2020
    #2
  3. SAINTSUMARTRA
    SaintSumartra Win User
    scam or third party provider

    My computer was acting sluggish. I received a popup wanting me to approve the installation of a Windows 10 update. I clicked - later.

    Then I immediately received a notification that spyware had been identified & to call 888-984-7569. The notification was in the "Microsoft Blue."

    They said they provided security support for Microsoft. They requested access to the device using logmein, at which time they told me I had a Trojan - cress.exe. In addition there appears to be 86 connections to the IP.

    They wanted to install an IP protector firewall for $1300. When I told them I couldn't afford it, the cost dropped to $600.

    Is this a scam?
     
    SaintSumartra, Aug 5, 2020
    #3
  4. SVEN1458
    Sven1458 Win User

    scam or third party provider

    third party inf does not contain digital signature

    Follow these steps:
    1. Go to Settings > Update & security > Recovery > Advanced startup > Restart now.
    2. Choose Troubleshoot > Advanced options > Startup Settings > Restart > F7 or 7.
    Once it restarts, you may now install any third party drivers. Note that the next time you device restarts, driver signature enforcement will be enabled again.
     
    Sven1458, Aug 5, 2020
    #4
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scam or third party provider

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