Windows 10: scam purporting to be Microsoft

Discus and support scam purporting to be Microsoft in AntiVirus, Firewalls and System Security to solve the problem; I received another scam call, from an ****,coming in as coming from my landline home telephone, purporting to be Microsoft, telling me that my license... Discussion in 'AntiVirus, Firewalls and System Security' started by GeorgeRollins, Nov 8, 2019.

  1. scam purporting to be Microsoft


    I received another scam call, from an ****,coming in as coming from my landline home telephone, purporting to be Microsoft, telling me that my license will be revoke, within 38-hours, if I do not respond! Of course, I opened the phone line, with ****, and responding, again, with ****, and the person hung up their phone. This has been going on several years!


    Microsoft has has been negligent, in helping, in this area!

    :)
     
    GeorgeRollins, Nov 8, 2019
    #1

  2. scam purporting to be Microsoft

    Thank you Gregin for all the thought you have put into this. I resolved the problem on the same day it happened and will take note of your suggestions should the situation recur.

    I think my point was to publicize the scam, and how to evade their 'clutches'.

    I do hope that should anyone else come across SK Care they will now know how to get out of the situation.

    Incidentally, I did install Creators Edition 10, but it crashed my computer and I had to get a computer whizz to remove it. O the joys of this modern world!!

    All the best
     
    Roz Roney-Dougal, Nov 8, 2019
    #2
  3. scam purporting to be Microsoft

    Thank you. I now believe this to be a scam carried out by a company called SK Care.

    If this happens to anyone else, please note:

    Full White screen, recorded message with Message from Microsoft and a phone number (1-844-727-5010)

    DO NOT CALL this number as they will encourage you to allow remote access. They also want $200

    Instead press Ctrl/windows squares symbol/R

    This should bring back the desktop and allow you to access the normal shutting down process.

    NB This is a SCAM
     
    Roz Roney-Dougal, Nov 8, 2019
    #3
  4. scam purporting to be Microsoft

    scam purporting to be Microsoft

    Then it sounds like you’re describing the effects of some sort of malware that’s locking up the
    System and preventing you from doing a soft shutdown – but
    I’m not sure about that, because there actually are some newer versions of the
    Tech Support Scam that do shift the scam page to full screen:

    Breaking down a notably sophisticated tech support scam M.O. - Microsoft Security


    In either case, I think you should
    still be able to do a hard shutdown with the power button. I don’t know if downloading malware-removal tools on the (presumably) infected PC will work for you or not, but you might want to give that a try:

    Kaspersky Virus Removal Tool:

    Free Virus Removal Tool | Free Virus Scanner and Cleaner | Kaspersky

    Emsisoft Emergency Kit:

    Emsisoft | Emergency Kit: Free Portable Malware Scan and Removal

    Malwarebytes Anti-Malware (free version only):

    https://www.malwarebytes.com/mwb-download/

    Eset Online Scanner:

    http://www.eset.com/us/online-scanner/

    There’s a longer list of trusted third-party scanners here:

    http://www.bleepingcomputer.com/for...-security-questions-best-practices/?p=2413189

    You might well have to resort to downloading one or more rescue disks on a clean PC if you want to try to clean things up on your own – here’s a short list:

    http://support.kaspersky.com/viruses/rescuedisk?level=2

    http://www.bitdefender.com/support/How-to-create-a-BitDefender-Rescue-CD-627.html

    http://www.avira.com/en/support-download-avira-antivir-rescue-system

    http://www.avg.com/us-en/avg-rescue-cd-download

    http://www.freedrweb.com/livecd/

    http://www.eset.com/int/support/sysrescue/

    But I think you actually might be able to save yourself quite a bit of time and trouble if you just take your case to one of the free malware-removal help websites like Bleeping Computer, Malwaretips, or Malwarebytes. They would be better able
    to judge whether or not you have a situation that requires a more drastic course of action (since you’ve allowed remote access).

    Also, be sure to follow the recommendations here:

    https://www.consumer.ftc.gov/articles/0346-tech-support-scams
     
    GreginMich, Nov 8, 2019
    #4
Thema:

scam purporting to be Microsoft

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