Windows 10: Scammer hacked my laptop and maybe router?

I got scammed. I’ve ran the 2 malware software programs as well as a full mcafee scan and both came up negative. However there is a program icon that’s still on my desktop and when the program is searched for by name in the search box it pops up. How do I get rid of this program! Also do I need to get a new router?

:)

 

Laptop hacked by scammer

Hello,

Hoping to get some advice on my mother-in-law's laptop. She fell for a scam and let the scammer take control of her laptop. The lovely fellow then changed the password and I cannot log into the laptop.

1. Any way I can regain control of the laptop? Or would it be worth it to bring to a PC repair place? It's a cheapy laptop that's 8 years old.

2. If I were to regain control would the data on the computer even still be there? Or would it have to be wiped anyways?

Appreciate any thoughts on this. She kept some personal information on there that's not backed up elsewhere but not sure it's worth spending the money on unlocking the computer or not. Thanks!

Christina

 

Router Hacked

Having prolem with a hacked time warner router......anyone else?

 

How to factory reset Cisco 1700 Router

Hopefully I can help you here....its a very common thing to happen.


First, I take it you dont know the passwords for console access or telnet/ssh?

I will assume that these devices belong to you.

step 1. Plug a cisco console cable into a serial port on your pc
step 2. Plug other end into Cisco console port
step 3. Using hyperterm or putty or similar connect to the serial port
step 4. boot router, and make sure you clearly can see the output (this confirms you have good serial comms)
step 5. if this fails, adjust the comm port settings (9600, 8,1,n are the default)
step 6. now you have to do the only hard part...send the break command:

Break command list: Break Commands

Go down the list and match your OS and SW and try the sequence suggested.

If this fails several times do what I do: Install putty (free) and then to send a break so you can get into rommom just hit "ctrl-a b".