Windows 10: scan app can''t see my scanner

I've got a Canon MFC 720 all-in-one with a scan function, and according to the install disk, I have the scan app installed. But when I try to use the MS tools Scan function, it tells me I need to install a scanner. How do I make the app aware of the scanner?


[Moved from the Office category]

:)

 

unable to open videos and how to scan documents from scanner/printer/fax

Hi Marielnzalaco,

Thank you for being a part of Windows 10.

Before we proceed, I need more information to help you better.

• From which media you are trying to play the videos?
• Is this issue specific only to the downloaded YouTube videos?
• From which web browser you are trying to download the videos?
• Do you get any error message/code when you play the videos?

Try the following steps and check if it helps:

Step 1.

First save the video and then try playing it. Once the file is saved right click on the file and then choose
open with and select one of the installed video players to open it.

If the issue persists then follow the below method.

Step 2.

I suggest you to follow the below steps to delete the temporary files and then check.

• Press Windows + R keys from the Keyboard.
• Type %Temp% and click on OK.

A folder full of files and other folders will appear. Delete all the files inside the temporary folder and then try downloading the video again and check.

Follow the below steps to scan something into your computer:

I suggest you to open the Scan app from the Start menu. If you don't spot the Scan app on the Start menu, click the words All Apps in the Start menu's bottom-left corner. The Start menu lists all of its apps alphabetically.

Click the Scan app, and the Scan app appears on the screen. If it complains that your scanner isn't connected, make sure you've connected the USB cord between your computer and the scanner and that the scanner is turned on.

If your scanner’s plugged in and turned on, the scan app lists your scanner's name, shown here, and the file type used for saving your files.

Reference: Refer to the following Microsoft article on
Windows 10 help & how-to.

http://windows.microsoft.com/en-us/windows-10/support

Hope the above information helps. Reply with necessary information and the result to help you further.

Thank you.

 

Error: Set the PC to start scanning when scanning using Cannon scanner

Hi,



Thank you for writing to Microsoft Community Forums.



In order to help you with the appropriate troubleshooting steps, please reply with the following details:

• What is the complete error message?
  
• Which application are you using to scan the document?
  
• What is the make and model of the scanner?
  
• Were you able to use the scanner earlier?
  
• Which build version of Windows 10 is installed on the computer? To check type:
  winver in the search bar on the Taskbar and hit
  Enter.
  

In the meantime, I suggest you to refer the steps mentioned in the article

Install and use a scanner in Windows 10 and see if that helps.



Please reply with the detailed information to help you with the issue.

Regards,

Nikhar Khare

Microsoft Community - Moderator

 

Windows 10 fax and scan does not recognize my scanner

I have exactly the same problem - my all-in-one printer prints perfectly and used to scan perfectly too. Now it says that it cannot detect the scanner.

I am using an Epson WF-4640 and Windows 10. Again, printing works like a dream, which suggests that all is connected quite happily.

I have tried:

• uninstalling and reinstalling the printer
• updating the printer drivers
• searching for "Windows Fax and Scan" in the programs and apps, to update it, but I cannot find it
• likewise, when I go into the device manager, there is no separate scanner listed (I thought this might give me an option to update the driver) - although the printer is shown
• using "Scan" instead, which the Microsoft app store tells me I have installed, but when I run it, it says that first I have to "connect a scanner" - my scanner is turned on and connected, so I am not sure where to go from here!

Any other suggestions, please? At the moment I am plugging the gap by scanning by the very inferior Epson Scan utility, but I much preferred Windows Fax and Scan - when it worked...