Windows 10: Scan App Problem - "Problem connecting to scanner"

I'm having trouble scanning. When I install my printer/scanner the scanner app sees the scanner for a day or 2 and then has issues connecting to it


I have already uninstalled & reinstalled multiple times


Scanner shows up in settings, and shows as "This device is working properly."


It's a brother MFC-L2710DW. Windows 10 os build 19041.508

:)

 

Scanner Problem

Hi,

This issue you're experiencing with your scanner is because the network signal is loosing connection and freezing the scan task or the previous scan operation never ended. For us to better assist you with your issue on your scanner, we'd like to ask a few
questions.

• Have you made any changes or updates to your computer prior to this?
• Have you tried uninstalling the scanner software?
• Are you using a wired or a wireless scanner?
• Have you tried unplugging the power cord from back of the scanner while the scanner is on?
• What troubleshooting steps have you done so far?

Looking forward to your response.

 

Scanner problem

Hi Jim,

There may be a number of reasons for this type of issue to occur, and that is what we are going to determine first. Kindly provide answers to the questions listed below:

• When did this issue start to occur?
• What are the troubleshooting steps you have done so far?
• Did you make any changes on the settings of your PC prior to the issue?
• Are you using the built-in Windows Fax and Scan app? Or are you using other app or program to scan?
• Is the printer/scanner working? Is it doing other tasks properly like printing just fine?
• Is the printer connected wired, wireless or via network?

Please advise. We'll keep an eye out to your response.

 

Windows 10 fax and scan does not recognize my scanner

I have exactly the same problem - my all-in-one printer prints perfectly and used to scan perfectly too. Now it says that it cannot detect the scanner.

I am using an Epson WF-4640 and Windows 10. Again, printing works like a dream, which suggests that all is connected quite happily.

I have tried:

• uninstalling and reinstalling the printer
• updating the printer drivers
• searching for "Windows Fax and Scan" in the programs and apps, to update it, but I cannot find it
• likewise, when I go into the device manager, there is no separate scanner listed (I thought this might give me an option to update the driver) - although the printer is shown
• using "Scan" instead, which the Microsoft app store tells me I have installed, but when I run it, it says that first I have to "connect a scanner" - my scanner is turned on and connected, so I am not sure where to go from here!

Any other suggestions, please? At the moment I am plugging the gap by scanning by the very inferior Epson Scan utility, but I much preferred Windows Fax and Scan - when it worked...