Windows 10: Scan from printer

Discus and support Scan from printer in Windows 10 Gaming to solve the problem; My printer HP Envy 4500 will print emails etc but will not scan from the printer to the computer... Discussion in 'Windows 10 Gaming' started by PamelaHenderson48, Jul 21, 2022.

  1. Scan from printer


    My printer HP Envy 4500 will print emails etc but will not scan from the printer to the computer

    :)
     
    PamelaHenderson48, Jul 21, 2022
    #1
  2. slim142 Win User

    Can't "Scan To" from printer. Please help!

    The scenenario is the following:

    We have multiple subnets in our network. One of them is the security one which is 10.224.2.xxx

    Computer A is connected directly into it. Ethernet cable comes out of the wall and goes into her Intel NIC.

    Computer B is also connected directly into it. However, ethernet cable comes out of the wall, goes into a dock and then through the USB cable, gets internet.

    Computer C is connected to our wireless security network which is 10.224.4.xxx
    This computer is allowed on the firewall to talk to 10.224.2.xxx

    All three computer have Webroot SecureAnywhere installed. The printer is an EPSON Workforce WF-4640. IP is 10.224.2.122 / 255.255.254.0 / 10.224.2.1 gateway / no iPV6 / 192.168.50.18 & .19 are DNS's. Printer has static IP.

    I proceeded to install the drivers on all three computers. Here is where the problem comes.

    Computer A installs just fine. Finds the printer on the subnet and completes installation. I can print and scan FROM the computer. I can also scan FROM the printer. When I go to "Document Capture Pro", I can see scan to: COMPUTER A on the list.

    Computer B also installs just fine. Finds the printer and completes the installation. I can print and scan FROM the computer, but I cannot scan FROM the printer. It just wont list COMPUTER B at all!. I tried plugging the ethernet cable directly into the laptop, but still, the printer will not show computer B in the scan to list.

    Computer C the same story, but worse. I cannot finish the installation properly because it will not find the printer. It is obviously on a different subnet, but it will not let me type in the address so I just cancel the printer finder part. I manually go to control panel and adjust the IP parameters. Same thing, I can print and scan from the computer but cannot scan FROM the printer. It will not list Computer C in the list.

    I have tripled checked the EPSON Scan software on each PC. Each has the IP parameters set properly. I have spent days installing and reinstalling drivers, but no luck. Printer has updated firmware. I tried disabling Windows firewall, nothing.
    At first I wanted to think it was Webroot, since there is a review on Amazon from a guy that had the same problem, but using Norton. However, how come Computer A works just fine?
    When I though it was the dock, I quickly found out it was not as explained in Computer B when I plugged it directly.

    At this point, Im running out of ideas. Im not even sure where else to go.
     
    slim142, Jul 21, 2022
    #2
  3. Pavan_N Win User
    Printer won't scan after downloading win 10

    Hi Julia,

    Please answer these questions to assist you better.

    • Do you get any error message?
    • What is the make and model of your computer and printer?

    Follow the Microsoft Article below and perform the troubleshooting steps suggested.

    Fix printer problems

    http://windows.microsoft.com/en-us/windows-10/fix-printer-problems

    Do let us know if you are able to scan. Thank you.
     
    Pavan_N, Jul 21, 2022
    #3
  4. Rose Ter Win User

    Scan from printer

    Printer not scanning.

    Hi Keith,

    This issue occurs if there’s a problem with the printer/scanner driver.
    For us to isolate the issue, we will need to ask you a few questions:

    • Are you getting any error messages?
    • What troubleshooting steps have you done so far?
    • Any recent changes made prior to the issue?
    • Have you tried using a program to scan items?
    • Did you check to make sure the printer is not in offline mode?
    • Have you tried contacting the manufacturer of your printer and check the latest updated driver that will be compatible with your device?

    You may also check out this
    link
    . This will provide you troubleshooting steps regarding your printer/scanner problems.

    Feel free to contact us if you have further inquiries.
     
    Rose Ter, Jul 21, 2022
    #4
Thema:

Scan from printer

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