Windows 10: Scan to a folder using Ricoh C5504ex

Discus and support Scan to a folder using Ricoh C5504ex in Windows 10 Drivers and Hardware to solve the problem; I followed the instructions in the manual with no success, so tried YouTube, with equally disappointing results. Has anyone been able to set up a... Discussion in 'Windows 10 Drivers and Hardware' started by WLCAWLCS, Apr 20, 2021.

  1. WLCAWLCS Win User

    Scan to a folder using Ricoh C5504ex


    I followed the instructions in the manual with no success, so tried YouTube, with equally disappointing results. Has anyone been able to set up a folder to receive scans from this printer, and succeeded in seeing a resultant scan?

    :)
     
    WLCAWLCS, Apr 20, 2021
    #1
  2. CCNO2009 Win User

    Ricoh scanning on Win 10

    We are having this issue also with a Ricoh multifunction machine. Our office computers are steadily upgrading to Windows 10 and those that have will no longer accept a scanned file from the Ricoh MP C5000 via SMB. The link above is no longer working to
    check compatibility for this device. The full error message in the scanner is "Transmission Failed". Windows 7 worked flawlessly to receive scanned documents via SMB to shared folders.

    Thanks.
     
    CCNO2009, Apr 20, 2021
    #2
  3. Ricoh scanning on Win 10

    Hi Paula,

    Welcome to Microsoft Community and thank you for your interest in Windows 10.

    In order to help you better, could you please confirm a couple of things:

    • Are you trying to set up the Ricoh scanner?
    • Do you get any error message?
    • What is the model of the scanner?
    I suggest you to check whether the Ricoh is compatible with Windows 10 from the below link and check.

    Explore Windows 10 OS, Computers, Apps, & More | Microsoft

    Hope this information was helpful and do let us know if you need further assistance. We will be glad to assist.
     
    Karthicka_R, Apr 20, 2021
    #3
  4. Scan to a folder using Ricoh C5504ex

    Unable to scan using Ricoh Scanner

    Hi,



    Thank you for writing to Microsoft Community Forums.



    We understand that you are unable to scan using the Ricoh scanner after Windows 10 Update.
    In order to get clarity and to assist you accordingly, please reply with the answers to the questions below:



    • What is the Version and Build of Windows 10 installed on the PC? (Type
      winver
      in Windows search/Run command)
    • What is the make and model of the PCs?
    • What is the model number of the Ricoh scanner?
    • How is the scanner connected to the PCs? (Wired/Wireless)
    • Are the PCs connected to a domain/organization network?
    • What is the KB number of the update installed prior to this issue?

    Meanwhile, we would recommend you to update the Scanner driver. Please refer this article to update the driver:
    Update drivers in Windows 10



    Also refer this article for additional troubleshooting:

    Fix printer connection and printing problems in Windows 10

    Install and use a scanner in Windows 10



    You may also would like to install the RICOH Driver Utility
    and that helps.



    Let us know the results. If the issue persists, we will certainly assist you further.



    Aditya Roy

    Microsoft Community – Moderator
     
    Aditya_Roy, Apr 20, 2021
    #4
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Scan to a folder using Ricoh C5504ex

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