Windows 10: Scanner not connecting.

Discus and support Scanner not connecting. in Windows 10 Drivers and Hardware to solve the problem; I have an HP 3520. I am trying to scan a document to my PC, but I get a code 45 saying that my printer is not connected to my computer. It is connected... Discussion in 'Windows 10 Drivers and Hardware' started by DavidAdcock3#, Sep 25, 2019.

  1. Scanner not connecting.


    I have an HP 3520. I am trying to scan a document to my PC, but I get a code 45 saying that my printer is not connected to my computer. It is connected and this printer is the default printer. The print function works fine. Not sure what to do. Any suggestions?

    :)
     
    DavidAdcock3#, Sep 25, 2019
    #1

  2. Scanner

    Hi JSmith,

    Your scanner should be installed first in order for your computer to recognize it. Since you're using a printer/scanner in one, you need to add or install the device as a printer and as a scanner. Make sure that the printer is properly connected to your
    computer and is turned on when you try to install it. Follow these steps:

    • Click Start > Settings > Devices.
    • Under Add printers & scanners, click the + sign and select
      Add device.

    Once added, try checking if you're able to scan. If your computer still doesn't detect the scanner, then we suggest that you get in touch with HP Support for further assistance.

    Feel free to let us know if you need more information.

    Regards.
     
    Vanessa Yar, Sep 28, 2019
    #2
  3. Microtek scanner on Win 10 Pro

    Hi Jean,

    To get better clarity on the issue, kindly answer the questions below:

    • Is the scanner detected under Devices?
    • Were you able to see the scanner on the Device Manager?
    • Have you installed the latest driver for the scanner?

    We suggest you to run the troubleshooter for hardware and devices. To do this, follow the steps:

    • On the Start menu, type Troubleshooting and hit enter.
    • Choose Hardware and Sound.
    • Select Hardware and Devices and run the troubleshooter.

    If issue persists, we suggest you contact the manufacturer to get better assistance.

    Do let us know if you need further assistance.
     
    Monica Cam, Sep 28, 2019
    #3
  4. bobkn Win User

    Scanner not connecting.

    bobkn, Sep 28, 2019
    #4
Thema:

Scanner not connecting.

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