Windows 10: SCANNER

Hi. I have a brother printer/scanner. It has been working fine on Windows 10 since I bought it however suddenly today, after wanting to scan something, it told me that the scanner couldn't be found. I can print, I can see the ink remaining - can't scan. I spent over 2 hours on the phone to Brother and remote support and Windows is just not letting me install the scanner driver. In device manager under Imaging devices it shows the printer make and model with a ! on it. The error is apparently a common one "A driver (service) for this device has been disabled. An alternative driver may be providing this functionality. (Code 32)" however, I cannot find any information on how to enable it. I need my scanner. The brother tech said it was a windows problem to do with perhaps Windows Image Acquisition but it's all running ok. If I add a windows usb scanner, I still get the same error message. Can anyone help with this. Thank you in advance.

:)

 

Microtek scanner on Win 10 Pro

Hi Jean,

To get better clarity on the issue, kindly answer the questions below:

• Is the scanner detected under Devices?
• Were you able to see the scanner on the Device Manager?
• Have you installed the latest driver for the scanner?

We suggest you to run the troubleshooter for hardware and devices. To do this, follow the steps:

• On the Start menu, type Troubleshooting and hit enter.
• Choose Hardware and Sound.
• Select Hardware and Devices and run the troubleshooter.

If issue persists, we suggest you contact the manufacturer to get better assistance.

Do let us know if you need further assistance.

 

Win 10 does not recognize scanner


I hesitate to suggest this, because it's far from free ($40/$80 for standard/pro), but Vuescan has your scanner on its supported list:

VueScan Scanner Software for Windows, Mac OS X and Linux

 

Scanner

Hi JSmith,

Your scanner should be installed first in order for your computer to recognize it. Since you're using a printer/scanner in one, you need to add or install the device as a printer and as a scanner. Make sure that the printer is properly connected to your
computer and is turned on when you try to install it. Follow these steps:

• Click Start > Settings > Devices.
• Under Add printers & scanners, click the + sign and select
  Add device.

Once added, try checking if you're able to scan. If your computer still doesn't detect the scanner, then we suggest that you get in touch with HP Support for further assistance.

Feel free to let us know if you need more information.

Regards.