Windows 10: Scanner

Discus and support Scanner in Windows 10 Customization to solve the problem; My scanner reads as offline, even though I can print. HELP! HP DJ 5275... Discussion in 'Windows 10 Customization' started by MichaelHoresh, Mar 26, 2020.

  1. Scanner


    My scanner reads as offline, even though I can print. HELP!

    HP DJ 5275

    :)
     
    MichaelHoresh, Mar 26, 2020
    #1

  2. Microtek scanner on Win 10 Pro

    Hi Jean,

    To get better clarity on the issue, kindly answer the questions below:

    • Is the scanner detected under Devices?
    • Were you able to see the scanner on the Device Manager?
    • Have you installed the latest driver for the scanner?

    We suggest you to run the troubleshooter for hardware and devices. To do this, follow the steps:

    • On the Start menu, type Troubleshooting and hit enter.
    • Choose Hardware and Sound.
    • Select Hardware and Devices and run the troubleshooter.

    If issue persists, we suggest you contact the manufacturer to get better assistance.

    Do let us know if you need further assistance.
     
    Monica Cam, Mar 26, 2020
    #2
  3. bobkn Win User
    bobkn, Mar 26, 2020
    #3
  4. Scanner

    Scanner

    Hi JSmith,

    Your scanner should be installed first in order for your computer to recognize it. Since you're using a printer/scanner in one, you need to add or install the device as a printer and as a scanner. Make sure that the printer is properly connected to your
    computer and is turned on when you try to install it. Follow these steps:

    • Click Start > Settings > Devices.
    • Under Add printers & scanners, click the + sign and select
      Add device.

    Once added, try checking if you're able to scan. If your computer still doesn't detect the scanner, then we suggest that you get in touch with HP Support for further assistance.

    Feel free to let us know if you need more information.

    Regards.
     
    Vanessa Yar, Mar 26, 2020
    #4
Thema:

Scanner

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