Windows 10: Scanning and repairing drive problem

Hello everyone, recently, my computer has been having this *problem* stated in the title which is the scanning and repairing drive in the loading screen. This problem just appeared out of nowhere when I came back from a 3-day trip of not using my laptop. I take care of my laptop very well by avoiding things such as not shutting it down properly etc. It doesn't really affect my use of my laptop as of now, but i'm afraid that it might cause future problems which i would want to avoid.

Laptop-Acer preadtor 15x

Windows 10

:)

 

Scanning and repairing drive (C Windows 10

Hi,

Windows 10 may have encountered a system file corruption after it was turned off while it was scanning and repairing drive (C. For us to help you access your computer and end the scanning and repairing loop, we suggest that you perform a startup repair.
Kindly follow the steps below:

• Start your computer from the installation media, Insert the DVD or USB flash drive and restart your computer. Press a key once you see a message that says
  Press any key to boot from DVD.
• On Install the Windows screen, select Repair your computer to the
  Windows Recovery Environment.
• On the Windows Recovery Environment, on the Choose an option screen, select
  Troubleshoot.
• Select Advanced options. Under Advanced options, select
  Startup Repair.
• Startup Repair will now start Diagnosing your PC, and will perform an automatic repair.
  

Meanwhile, if you don't have a disk or USB, download the ISO from a different computer and try creating a bootable disk or USB. Kindly refer to this

link and follow the second option that says Using the tool to create installation media to install Windows 10 on a
different PC.

Please get back to us with the results.

 

scanned documents

Hello,

By default, scans are saved in a Scans folder inside the Pictures. Here are the steps on how to get there:

• Press Windows and type pictures
• Click Pictures and double-click the Scans folder.

Furthermore, we suggest that you repair your Word application by following the steps on this

link.

Let us know how that turned out for you.

 

Scanning and repairing drive issue

Hi Andrunique,

I realize that you are facing issue with the scan and repair drive process. I will try to help you with this.

Suggest you to boot the computer in a clean boot state and check if that helps. A clean boot state will help us to determine if any 3rd party service or application is causing this issue.

How to troubleshoot a problem by performing a clean boot in Windows:
http://support.microsoft.com/kb/929135

Note: After you have finished troubleshooting, follow the steps under “How to reset the computer to start as usual after troubleshooting with clean boot” in the article to boot to normal startup.

Keep us informed to help you further.

Thank you.