Windows 10: scanning from Canon PIXMA3120

Since I bought a new Dell computer with Windows 10, I am not able to scan photos using my Canon PIXMA3120 as I was able do with my previous computer. I get the message that the driver is not installed but it is. I am able to print but not scan. Any suggestions?

:)

 

Canon MG4250 can print but not scan documents on Windows 10

Thanks, Pawan. I have installed the latest version (26.1.16), but I still cannot scan.

I have looked at the Canon website, and there is a long list under "Canon Printer Diagnostic Utility", many of them free. Which one would you suggest that I download?

Colin

 

Scanning with Canon PIXMA MP600

Hi,



I realize the inconvenience you are experiencing with scanning from Canon Pixma MP600. I will certainly help you with the issue.



I would like to know a few information before we assist you:

• 
  Did your device ever work on Windows 10?
  
• 
  What is the make and the model of your PC?
  

I would suggest you to follow the steps mentioned below:



Method 1:

Run Hardware and Devices troubleshooter.

• Press “Windows key + X” and type “troubleshooting”.

• Select “Troubleshooting”.
• Select “View all” on the top left corner.
• Click “Hardware & Sound”.
• Click on “Hardware & Devices”
• Follow the on-screen instruction to run the troubleshooter.

Method 2:

I would also suggest you to download and install the latest driver software in compatibility mode referring to the link mentioned below:



Make older programs compatible with this version of Windows



Hope this information helps.



Please provide us the required information to search more about this and understand the issue more clearly and we will be glad to offer our assistance.

Thank you.

 

Canon MG5350 scanner not working

Hi John,



Thank you for including the screen shot of the error. You may try the below suggested steps to fix the issue.

1. Connect the Printer to wireless router.
   
2. Run the printer software from the Canon site to download and the set the printer up on the PC.
   
3. Download the IJ scan Utility and try attempting to scan documents.
   
4. If you still notice the same error, hold down the stop button (Red Button) on the printer for 10 seconds or until the error light goes off and release it.
   
   
   
   
   

Hope it helps.





Muralidhar

Microsoft Community Moderator