Windows 10: Scanning will not work

My Evny 5055 will not scan a document. It was working fine the other day, suddenly it stopped working.

:)

 

scanned documents

Hello,

By default, scans are saved in a Scans folder inside the Pictures. Here are the steps on how to get there:

• Press Windows and type pictures
• Click Pictures and double-click the Scans folder.

Furthermore, we suggest that you repair your Word application by following the steps on this

link.

Let us know how that turned out for you.

 

Windows 10 infinite restart black screen


The tutorials provided are just a list of troubleshooting steps. Use only the steps which apply to you.

Since none of the troubleshooting steps here worked, I'd suggest you do a Clean install.

John

 

Scan and Fax not working in Windows 10

Hi Sandy,

I realize the inconvenience you are experiencing with scanning and fax issues on Windows 10. I will certainly help you.

This issue might occur if printer driver is corrupt.

To assist you better, please provide us the information below:

• What is the make and model of the computer?
• Are you getting any error message?
• When you say that "scan and fax not working", how exactly are you trying to scan and fax on Windows 10?

If you have tried to use Windows Scan and Fax app, then try to access it and check if you are able to scan documents.

1. Click on Search bar.

2. The type "Windows Fax and Scan" without the quotes in the search bar and click on it.

3. Try to scan the copies of documents.

Also I suggest you to refer to the steps provided in the below Microsoft Help Article about troubleshooting steps related to printer issues and check if it helps.

Fix printer problems:

http://windows.microsoft.com/en-us/windows-10/fix-printer-problems

Please get back to us with an update on scanning and fax issues, we will be happy to help.

Thank you.