Windows 10: Screen black after update

Discus and support Screen black after update in Windows 10 Support to solve the problem; So I updated my laptop last night and after the update was finished, it booted up and I logged in and after a couple of minutes my screen went... Discussion in 'Windows 10 Support' started by firetrap, May 27, 2018.

  1. firetrap Win User

    Screen black after update


    So I updated my laptop last night and after the update was finished, it booted up and I logged in and after a couple of minutes my screen went completely black and it doesn't come on. I held down the power button to turn it off and booted up again and still nothing. The screen doesn't even light up on start up. The hp logo doesn't even show. But the lights on the keyboard lights up and the laptop connects to my Bluetooth speaker. Had this happend to any other person

    :)
     
    firetrap, May 27, 2018
    #1

  2. Black Screen after update

    Hi,

    Thank you for posting in Community, we understand your concern and we will try pour best to help you resolve the issue.

    I would suggest that you perform the steps mentioned below and check if you are able to access the desktop.

    Method 1:

    Step 1: Perform Power Drain and check if you are able to access your desktop screen.

    • Unplug the charger and remove the battery of your laptop, if using a desktop remove the power cord.
    • Press and hold the Power button for 30sec.
    • Plug the charger/power cord and restart system.

    Step 2: If you can access the desktop check if your system is functioning as normal. Also check which update got installed in your system, by opening Control Panel and then opening Programs and Features.

    Method 2: Inaccessible Desktop.

    If you are unable to access the desktop screen and you are stuck on the
    Black Screen,
    then I would suggest that you refer to the article
    Troubleshoot black screen problems provided in the link below and check if you are able to resolve the issue.

    http://windows.microsoft.com/en-in/windows-10/troubleshoot-black-screen-problems

    Your reply is very important to ensure a proper resolution. Please get back to us with the above information to assist you accordingly.
     
    Vanessa Sohtun, May 27, 2018
    #2
  3. Receives black screen after the update.

    Hi,



    I appreciate if you could answer few questions to narrow down to the issue.


    • What is the make and model of the computer?

    • Which update did you mention about?

    • Did you install any third party security application?


    As an initial troubleshooting step, I suggest you to refer to the response created by Sharath Srinivassa on August 7, 2015 and check if that helps to resolve the issue.

    Black screen after upgrading to Windows 10



    Hope the information helps in resolving the issue related to the black screen. Please do let us know if you need further assistance. We will be glad to assist you.



    Thank you.
     
    Krishna Prasobh V, May 27, 2018
    #3
Thema:

Screen black after update

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