Windows 10: Screen black, and incorrect Microsoft password even though it is correct

Hi, I have a Lenovo ideapad 330 , and got a black screen on startup, i only get the Lenovo logo then it goes blank. I tried several solutions online but the screen is still black. I tried entering safe mode but the screen is still black and can’t do anything. I tried entering the command prompt or any other option on the windows repair screen but it asks me for my Microsoft password first, and each time I enter it , I get incorrect password although I am sure it is correct. Help please

:)

 

Correct password is ‘incorrect’

Hello Amy,

In line with your concern, I would suggest to try using all the passwords you've used in the past and check if it lets you proceed starting in Safe Mode. Also, to better assist you with your concern, I'd like to know the following:

• Confirm which build is currently installed on your device. To check, follow the steps below:

1. Press Windows key + R, then type in winver.
2. Click OK.

• What is the make and model of your computer?
• What is the error message that you're getting when you've experienced the blue screen error?

Looking forward to your response.

Regards.

 

Incorrect Password with correct password!

So this is new. I refreshed my PC due to some odd issues and relinstalled some needed drivers. One being for my Netgear A6210 (which has been giving me troubles in the past like failing to connect to the network when waking up from sleep).

So my A6210 has no issue connecting to my 2.4Ghz network but now (which it didn't used to do before) it tells me my password for my 5G network is incorrect even though I know for a fact it is correct. My phone at the same distance as my wireless adapter connect to the 5G network with the same pass. I even changed the pass and had my phone connect to it again but the A6210 just fails to accept the pass. Windows just keeps telling me its incorrect.

I couldn't find much searching the web on this. Most say to reset router but the router is ok (since my phone can connect). I tried re installing the driver for it but issue persists.

To make sure it isn't some keyboard fault I copy the password exactly as it is set in the router's wireless setting page and paste it when it asks for the key.

 

Black screen error

Hello,

There are several reasons why you are facing a black screen issue. One of these is due to outdated or incorrect device drivers. For us to figure out what's causing this, provide more details by answering the listed questions:

• Can you confirm to us if you are using a laptop or a computer?
• Have you made any recent changes to your device prior to this happening?
• What exactly were you doing when the error occurred?
• Have you tried any troubleshooting steps to resolve this? If yes, specify all of the steps that you have done.

As an initial part of troubleshooting, we suggest following the steps given on this article:

Troubleshoot black screen or blank screen errors. This will help you diagnose and rectify most of the known black screen concerns.

We will wait for your response.