Windows 10: Screen Flicker on Surface Pro 5

barbarianpenguin · Jan 22, 2020

So out of the blue the screen started to flicker on my Surface. I know this is a known issue for the 4 but not for the 5. I love using my surface so I've been trying everything to try and fix it. But i've run out of ideas. Here is what i've done:

- talked to the windows store for help they told me it was hardware and I had to replace it

- got the device to boot to Linux, with no screen flicker, proving it was a software issue

- deleted the drive and reinstalled windows 10 pro Did it twice, once with updates and one without

- made sure it couldn't go to sleep

I'm not sure what else I can do. Any ideas before I wipe it and go to Ubuntu?

:)

Brink · Jan 22, 2020

Microsoft will replace Surface Pro 4 devices with screen flicker issue

Surface Pro 4 screen flicker

Applies to: Surface Pro 4

Creating the best products and experiences for our customers is our top priority. We have heard your feedback and after careful examination, have determined that a small percentage of Surface Pro 4 devices are exhibiting a screen flicker that cannot be addressed with a firmware or driver update. To support customers affected by this issue, we will replace eligible Surface Pro 4 devices for up to three years from the date of purchase, free of charge.

Replacement Process

First, ensure that you have taken all the latest Surface and Windows Updates. Surface and Windows updates are designed to keep your device running in an optimal state. If screen flicker persists with all current updates installed, please contact Microsoft support. Once an agent has determined that your device is eligible for replacement, you will need to prepare your Surface for service. We will ship you a replacement device as soon as you return your existing device. Typically, it will take 5-8 business days for you to receive an exchange device from the date that you ship your current device back to us.

Additional Information

Only Surface Pro 4 devices, of any configuration, are covered under this program.

This offer is extended to both consumers and commercial customers.

This program does not apply to Devices damage caused by:

use with products not sold or licensed by Microsoft

any external cause (for example, by being dropped, exposed to liquid, or used with inadequate ventilation)

a repair done by anyone other than Microsoft or an authorized retailer or reseller.

The extension of a free replacement is applicable only for Surface Pro 4 devices which are experiencing screen flickering. For other repair needs, customers will continue to receive service under their existing Limited Warranty support or Microsoft Complete.

Microsoft provides replacement devices which are refurbished to the defined quality standards.

Customers who have already paid an out-of-warranty fee to repair the screen flickering issue will be offered a refund and should contact Customer Support for validation.

Click to expand...

Source: https://support.microsoft.com/en-us/...screen-flicker

Brink · Jan 22, 2020

Microsoft will replace Surface Pro 4 devices with screen flicker issue

Surface Pro 4 screen flicker

Applies to: Surface Pro 4

Creating the best products and experiences for our customers is our top priority. We have heard your feedback and after careful examination, have determined that a small percentage of Surface Pro 4 devices are exhibiting a screen flicker that cannot be addressed with a firmware or driver update. To support customers affected by this issue, we will replace eligible Surface Pro 4 devices for up to three years from the date of purchase, free of charge.

Replacement Process

First, ensure that you have taken all the latest Surface and Windows Updates. Surface and Windows updates are designed to keep your device running in an optimal state. If screen flicker persists with all current updates installed, please contact Microsoft support. Once an agent has determined that your device is eligible for replacement, you will need to prepare your Surface for service. We will ship you a replacement device as soon as you return your existing device. Typically, it will take 5-8 business days for you to receive an exchange device from the date that you ship your current device back to us.

Additional Information

Only Surface Pro 4 devices, of any configuration, are covered under this program.

This offer is extended to both consumers and commercial customers.

This program does not apply to Devices damage caused by:

use with products not sold or licensed by Microsoft

any external cause (for example, by being dropped, exposed to liquid, or used with inadequate ventilation)

a repair done by anyone other than Microsoft or an authorized retailer or reseller.

The extension of a free replacement is applicable only for Surface Pro 4 devices which are experiencing screen flickering. For other repair needs, customers will continue to receive service under their existing Limited Warranty support or Microsoft Complete.

Microsoft provides replacement devices which are refurbished to the defined quality standards.

Customers who have already paid an out-of-warranty fee to repair the screen flickering issue will be offered a refund and should contact Customer Support for validation.

Click to expand...

Source: https://support.microsoft.com/en-us/...screen-flicker

Stackcraft_noob · Jan 22, 2020

Surface Pro 4 - Half of my screen Flickers / Shakes

Maybe caused by hardware

It looks like a that your gpu (intel hd graphics) is going to conk out! If this is the case, then its a hardware problem and the microsoft support or any other technical workshop would be the last hope for your surface.

I had the a similar problem with my notebook. It was a hardware issue and the only thing that I could do was it to send to the manufacturer support. He told me the same as I told above, and it was true.

Or is it just a bug?

Below are maybe some interesting article:

Microsoft issues fix for Surface Book, Surface Pro 4 screen flicker

Surface Book, Surface Pro 4 screen flicker? Now Microsoft updates Windows 10 flagships' firmware

The issue is logged here

Surface Pro 4 And Surface Book Suffering From Ugly Screen Flickering Issues: Here’s How To Fix It

After a small google search folling possibilities to troubleshoot this issue:

One article above say that this issue is caused by when the Hyper-V role got installed. They say a deinstallation of Hyper-V from your Surface shoud fix this problem.

In other article I read that this issue is caused after a bad update of the intel hd graphics drives. Get the old driver version back or what until microsfot fix this bug!

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