Windows 10: Screen freeze, but mouse and applications still works

Randomly, when exiting from a video in full screen i.e. Youtube, Twitch, etc. while playing games, the screen will "freeze." The mouse still works, I can move it around and interact with the application; I can also see the mouse move. The applications themselves still response to mouse clicks. I can technically shutdown/restart the system in this frozen state.

- Keyboard appears to still work also.

- Sound still works. However, I believe the video stop playingor emitting sound.


It is just that the whole screen other than mouse doesn't get updated/refresh.


I have to hard shutdown the system to restore functionality because I believe there is an application/task/something that is preventing the shutdown and I haven't memorize where that force shutdown button is located.


- I checked the event logs, there's no warning/errors other than system encountered a unexpected shutdown from me doing the hard shutdown.

- I already tried doing a clean reinstall of the graphic driver.

- I have two monitors hooked up. Screen frozen on both monitor again, I can see the mouse move across the monitors and interact with the system

- A malware scan shows no issues both Windows Defender and MalwareBytes

- It is a relatively new issue. A couple of months ago, this never happened. I believe it started about a month or two ago.


I have no idea how to trigger this issue on demand. It happens randomly; system can run perfectly fine for days and this issue will randomly happen.


Running Windows 10 build 19041.508.

Graphic Card: GeForce RTX 2060. Driver version 452.06

I use Google Chrome Canary build 87.0.4262 to watch the videos

:)

 

Computer and mouse freeze

Hi

There are several reasons that could have cause your keyboard and mouse to freeze. To know more about the issue, we will ask some questions to help us:

• Were there recent changes made before the issue occurred?
• What are the steps that you've done so far to know where the issue is coming from?

Meanwhile, we suggest that you refer to this article:
Mouse, touchpad, and keyboard problems in Windows for us to check all setting needed to help us in resolving your issue.

Let us know about the update.

 

Bluetooth mouse still freezes

Hello,

There are multiple possibilities why a Bluetooth mouse could act up. To assist you with your concern, you can try these following steps:

Method 1:

Check if the Bluetooth mouse and its Bluetooth adapter are working properly.

• Try installing fresh new batteries.
• Try to unplug the Bluetooth adapter of your mouse and plug it back in.
• Try connecting the Bluetooth adapter of your mouse to a different USB port.
• Try to remove objects that can interfere with the signal of your Bluetooth adapter and mouse.

Method 2:

Check if you have installed all the updates on your computer. There are chances that you might get Bluetooth drivers through update:

• Go to the Start screen.
• Type Windows update and click on it from the list of results.
• Click on Check for updates on the left pane in the new window.

We also suggest that you try to contact the manufacturer of the Bluetooth mouse for other options.

We will wait for your response.

Regards.

 

mouse is not working right


unfortunately there isn't a lot to a usb mouse. what i would suggest is checking the power management settings on it.

Right-click the start menu and choose device manager
Expand Universal Serial Bus Controllers at the very bottom
Double-click on each HUB you have listed, click Power Management Tab at the top, and UNCHECK "Allow this computer to turn off this device to save power"
You may have HUBs called Generic and Root Hub. Perform the step above on All of them.

If you continue to have the issue, i would imagine your mouse is malfunctioning. Perhaps try another mouse just to be sure. This will help you determine if it is in fact the mouse of computer causing the issue.

Good Luck!!