Windows 10: Screen freezes and begins to brighten, sound continues

so i just signed up to ask for help with this problem as i couldn't find anyone having the same issue.

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the problem?: the screen occasionally freezes (all movement on it stops but sound continues like there's no freeze), after freezing the screen starts getting brighter and brighter until eventually (after a few minutes) it becomes completely white. at that point i can press the power button to send the laptop to sleep mode and open it again in a few minutes (at times, i open it and everything is back to normal) or long press the power button and force a shutdown.

when does it occur?: it seems to happen most often while im playing games although it has happened at complete random too.

solutions ive tried (and did not work): -sfc / scannow, -antivirus scan (both win defender and other apps), -driver updates, -system updates, -throughout sift through startups and processes(autoruns, procexp), -reliability history (nothing suspicious found)

does anyone have an idea how to stop this from happening?

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hopefully ive posted this in the right section and understand where the system specs that i provided on signup are.

:)

 

Screen freezing but sound continues






Looks like AsusTek have a later sound driver than the one showing in your DXDiag report

 

Screen freezing but sound continues


Thanks for the tip there. I've now udated the drivers for my sound card. Unfortunately it didn't help - still the occasional freeze. But that was well worth trying definitely.

So a few things I've done:

• Updated graphics card drivers
• Checked for viruses
• Put RAM in dual channel configuration (both slots 2 and 4, and 1 and 3)
• Used just one (4GB) stick of RAM at a time - both sticks
• Updated sound card drivers
• Run CCleaner
• Cleaned out any dust from inside the case

All good ideas, but none have helped unfortunately. If anyone has any other suggestions I'd be eager to hear. If not - the tips so far have been much appreciated. Thank you for those. I could look around for an old graphics card somewhere just to try out, see if that helps. I don't mind replacing that (or any other component), but just want to know which one to replace first!

 

brighten screen

I am trying to brighten my screen but for some reason when I go to the display screen it doesn't give me the option to brighten my screen only to turn the nightlight on or off but even when I click on it nothing changes.