Windows 10: Screen freezes, blank, usually when netflix or browser app is running

My laptop is frequently getting blue screens and monitor black out. They all occurred quite randomly.

Windows 10 ver 20H2
AMD Ryzen 7 4800H 2.9 ghz

with internal radeon graphics card

nvidia Geforce RTX 2060

16GB RAM

Memory test was done, all 8 passes without issue.

A few memory dump files that might be related.

Stop code: System Service Exception
https://www.dropbox.com/s/v5j54zj7u72rx63/021921-12234-01.dmp?dl=0

Stop code: DRIVER IRQL NOT LESSS OR EQUAL
https://www.dropbox.com/s/684mabo0chk90pz/022021-12046-01.dmp

Previously made a report but no responses in the end.
Original post

Based on the reliability monitor, I realized most of the time the problem occurred hours after an uninformed windows update was made

• Installation Successful: Windows successfully installed the following update: Security Intelligence Update for Microsoft Defender Antivirus - KB2267602 Version 1.331.1372.0
• Installation Successful: Windows successfully installed the following update: Security Intelligence Update for Microsoft Defender Antivirus - KB2267602 Version 1.331.1475.0
• Installation Successful: Windows successfully installed the following update: Security Intelligence Update for Microsoft Defender Antivirus - KB2267602 Version 1.331.1622.0

:)

 

I have some problems in my Windows 10 when i try to run Netflix.

Hello Fenton,

• Are you watching Netflix via browser or Netflix app?
• If browser then which browser are you using o watch Netflix movies?

If you are using Netflix via Internet Explorer, then we suggest you to follow the below step and check if it helps:

Step 1: Disable add-ons and check if you are facing the same issue:

Manage add-ons in Internet Explorer

Step 2: Reset Internet Explorer and check:

http://windows.microsoft.com/en-us/internet-explorer/reset-ie-settings#ie=ie-11

Disclaimer: The Reset Internet Explorer Settings feature might reset security settings or privacy settings that you added to the list of Trusted Sites. The Reset Internet
Explorer Settings feature might also reset parental control settings. We recommend that you note these sites before you use the Reset Internet Explorer Settings feature. Also re-enable the add-ons..

Step 3: If you are using Netflix app, then try the below steps and check:

I would suggest you to run the Troubleshooter for Windows App and see if it helps to resolve the issue.

Fix problems with apps from Microsoft Store

Let us know the status of the issue. We ill be happy to assist you further.

Thank you.

 

Netflix

Hi Marshall3,

There could be a number of factors as to why you are having issues launching the Netflix app. This could be caused by a software conflict or due to an issue with the application itself.

I suggest that you reset your Netflix application by following the steps provided below:

• Go to Settings > Apps > Apps & Features.
  
• Click the Netflix app from the list and then choose Advanced options.
  
• Click Reset.

If the issue persists, you can consider uninstalling and reinstalling the device. To uninstall, follow these steps:

• Go to Settings > Apps > Apps & Features.
  
• Click the Netflix app from the list and then choose Uninstall.

Let us know how it goes and we'll assist you further if needed.

 

NetFlix App

Hi Adrianoe,

Welcome to Microsoft Community. Your interest in Windows 10 is much appreciated.

• Do you receive any error message?
• Is the issue confined to Netflix apps?

Try the below methods and check:

Method 1:

I would suggest you to run “Windows UI App Troubleshooter” to diagnose the exact issue. Check if it runs fine:

Refer the following link to run the troubleshooter.

http://download.microsoft.com/download/F/2/4/F24D0C03-4181-4E5B-A23B-5C3A6B5974E3/apps.diagcab

Method 2:

Uninstall the App, restart the system and then try re-installing the App from Store.

Follow these steps.

a) Right click on the Netflix, click on
Uninstall.

b) Click on store.

c) Search for Netflix App.

d) Click on Install.

Keep us posted if you face any issues on windows in future. We will be glad to help you.