Windows 10: Screen freezes but mouse and sound still work

Discus and support Screen freezes but mouse and sound still work in Windows 10 Ask Insider to solve the problem; I have been having this issue for about a week now. Randomly, usually when gaming, my screen would freeze but my sound continues to be normal and I can... Discussion in 'Windows 10 Ask Insider' started by /u/TeckNein, Jan 15, 2021.

  1. Screen freezes but mouse and sound still work


    I have been having this issue for about a week now. Randomly, usually when gaming, my screen would freeze but my sound continues to be normal and I can move my mouse around. But I can't click on anything, alt+tab, or ctrl+alt+del. The only thing I can do is hold my power button to shut down my computer. It usually happens when I alt+tab from the game even though it is in borderless. I did a restore to before this happened but it still occurs. I also reinstalled my graphics drivers and ran sfc /scannow. If anyone could help me with this please do.

    submitted by /u/TeckNein
    [link] [comments]

    :)
     
    /u/TeckNein, Jan 15, 2021
    #1

  2. Computer and mouse freeze

    Hi

    There are several reasons that could have cause your keyboard and mouse to freeze. To know more about the issue, we will ask some questions to help us:

    • Were there recent changes made before the issue occurred?
    • What are the steps that you've done so far to know where the issue is coming from?

    Meanwhile, we suggest that you refer to this article:
    Mouse, touchpad, and keyboard problems in Windows
    for us to check all setting needed to help us in resolving your issue.

    Let us know about the update.
     
    Kristine Som, Jan 15, 2021
    #2
  3. Jay Jap Win User
    Bluetooth mouse still freezes

    Hello,

    There are multiple possibilities why a Bluetooth mouse could act up. To assist you with your concern, you can try these following steps:

    Method 1:

    Check if the Bluetooth mouse and its Bluetooth adapter are working properly.

    • Try installing fresh new batteries.
    • Try to unplug the Bluetooth adapter of your mouse and plug it back in.
    • Try connecting the Bluetooth adapter of your mouse to a different USB port.
    • Try to remove objects that can interfere with the signal of your Bluetooth adapter and mouse.

    Method 2:

    Check if you have installed all the updates on your computer. There are chances that you might get Bluetooth drivers through update:

    • Go to the Start screen.
    • Type Windows update and click on it from the list of results.
    • Click on Check for updates on the left pane in the new window.

    We also suggest that you try to contact the manufacturer of the Bluetooth mouse for other options.

    We will wait for your response.

    Regards.
     
    Jay Jap, Jan 15, 2021
    #3
  4. Zeel Win User

    Screen freezes but mouse and sound still work

    Screen freezing but sound continues

    Thanks for the tip there. I've now udated the drivers for my sound card. Unfortunately it didn't help - still the occasional freeze. But that was well worth trying definitely.

    So a few things I've done:

    • Updated graphics card drivers
    • Checked for viruses
    • Put RAM in dual channel configuration (both slots 2 and 4, and 1 and 3)
    • Used just one (4GB) stick of RAM at a time - both sticks
    • Updated sound card drivers
    • Run CCleaner
    • Cleaned out any dust from inside the case

    All good ideas, but none have helped unfortunately. If anyone has any other suggestions I'd be eager to hear. If not - the tips so far have been much appreciated. Thank you for those. I could look around for an old graphics card somewhere just to try out, see if that helps. I don't mind replacing that (or any other component), but just want to know which one to replace first! Screen freezes but mouse and sound still work :)
     
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Screen freezes but mouse and sound still work

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