Windows 10: Screen freezes then goes black.

Description
A problem with your hardware caused Windows to stop working correctly.

Problem signature
Problem Event Name: LiveKernelEvent
Code: 141
Parameter 1: ffffdc07ca624050
Parameter 2: fffff8034d082298
Parameter 3: 0
Parameter 4: 0
OS version: 10_0_19042
Service Pack: 0_0
Product: 768_1
OS Version: 10.0.19042.2.0.0.768.101
Locale ID: 4105


GPU RTX 3070

CPU i710700

RAM 16 GB

SSD NVME 1TB

All temps under 55 degrees Celsius

G-Sync on w/ Asus vga27a Monitor @ 144 hz w/ HDR via Display port cable


Memory Test is good

GPU drivers uninstalled with DDU and re-installed via Nvidia Drives page manually.


While Idle, gaming or just using chrome this happens. PC seems on as all lights are on the fans are still on , however screen freezes and goes black. During this time when it is bad it stays this way even after unplugging display port cable. Restarting only thing that helps.


What could be causing this and what is the possible solution?

:)

 

Screen goes black

Hi Kris,

It is possible that your screen goes black may be due to a critical system error which can cause the system to shut down. To isolate your issue, we'd like to gather more information:

• Have you made any recent changes prior to this issue?
• Did you get any error messages when it turns black?
• Have you tried checking if the sleep mode is turned on/off?
• What troubleshooting steps have you done so far?

Meanwhile, we recommend that you perform the steps in this
article to troubleshoot blank/black screen errors. This will provide you instruction when you see a black screen before signing in to Windows 10 and when you see a black or blank screen after signing in to Windows 10.

Let us know if you need further assistance.

 

Screen goes black if the power cord is connected

Hi Tony,

As the screen goes black I suggest you to refer the Microsoft article on
Troubleshoot black screen problems and check if it helps.

http://windows.microsoft.com/en-us/windows-10/troubleshoot-black-screen-problems

I also see that you are facing issues with the keyboard this might be due to the corruption of keyboard drivers. I suggest you to run the
hardware and devices troubleshooter and check if it helps.

Follow the below steps for the same.

Windows 10 has a built-in troubleshooter to check and fix issues with hardware and devices. I would suggest you to run this troubleshooter. Refer these steps:

• Press Windows key + X, select Control panel.
• Change the view by option on the top right to Large icons.
• Click on troubleshooting and click on the view all option on the left panel.
• Run the Hardware and devices troubleshooter.
• Restart your computer and check if the issue is resolved.

Hope this information is helpful. Please get back to us with the information required, if you need further assistance, we’ll be glad to assist you.

 

Screen goes black

Hi,

To isolate your concern, we would like to ask a few questions:

• Were there any changes made on your laptop prior to this?
• Does it only happen when you use Internet Explorer, or have you tried using a different browser?
• Are there any external devices plugged into your laptop?

If your laptop experiences a black screen after upgrading to Windows 10, you may refer to this
link on how to troubleshoot black screen errors. Follow the steps provided. For additional help with
Internet Explorer, click here.

Let us know how it goes.