Windows 10: Screen Frozen

Discus and support Screen Frozen in Windows 10 Installation and Upgrade to solve the problem; Hi, I'm currently using a Lenovo Ideapad 310 (not sure if this is relevant) but I came across a problem a few days ago. I went on my laptop and it... Discussion in 'Windows 10 Installation and Upgrade' started by willdvdson, Jan 3, 2019.

  1. Screen Frozen


    Hi,


    I'm currently using a Lenovo Ideapad 310 (not sure if this is relevant) but I came across a problem a few days ago. I went on my laptop and it just froze and shutdown, and I tried opening it again and it took hours before it logged me into a temporary account. It came up with a prompt telling me to log out and back in, which I clicked but when it restarted, it just went into the temporary account again. I looked up a solution and it said to reset my laptop to the last save, so I did this. However, after doing this whenever I log onto my laptop it will boot for about 2 minutes then when it goes onto the desktop screen it will work but once I start clicking things it just freezes and nothing works.


    Anyone know of a solution? Or does this need to be replaced?


    Thanks.

    :)
     
    willdvdson, Jan 3, 2019
    #1

  2. Frozen Computer

    Hi,

    We would like to know the status of the concern you have posted here in the Community forum. Kindly answer the following questions for us to provide you with an accurate troubleshooting suggestions.

    • When you turn your computer ON, on what screen does it freezes? If you can, kindly post here the screen shot of this frozen window.
    • Have you made any recent changes on your computer prior to encountering this issue?
    • What troubleshooting steps have you done so far?

    We look forward to your post.

    Regards.
     
    Jesrael Bor, Jan 3, 2019
    #2
  3. frozen screen

    Hi Philip,

    Thank you for your interest in Windows 10!

    I understand your surface screen is frozen. In this case, I would suggest you to hard restart the tablet by pressing and holding the power button and restart the tablet. Check if the issue persists.

    If the issue still exists, I would suggest you to try the following methods and check if the issue persists.

    Method 1:

    Try to run a System File Checker (SFC) scan to check for any file corruption.
    SFC scan will scan for corrupt system files on the computer and repair them.

    • Press Windows key + X, click Command Prompt (Admin).
    • In the Command Prompt, type the following command, and then press ENTER:

      sfc /scannow

    If the issue still exists, try the next method.

    Method 2:

    You may check the same issue with the new user account.

    Try these steps to create a new user account and check if it fixes the issue. Refer to the steps below to create a new User Account:

    • Go to Settings.
    • Choose Accounts and then select Other User Accounts towards the left.
    • Select Add an Account.
    • Enter a user name and hit Next.
    • Click on Finish.
    • Sign out from the current Account and Log into the new account.
    • Check if issue persists.

    Hope this information is helpful. Do let us know if you need any further assistance, we'll be glad to assist you.
     
    Harkanwar Singh, Jan 3, 2019
    #3
  4. Screen Frozen

    Frozen Computer

    Hi Cindy,

    In order for us to help you with your frozen computer, kindly answer the following questions:

    • When you turn your computer ON, on what screen does it freezes? If you can, kindly post here the screen shot of this frozen window.
    • Have you made any recent changes on your computer prior to encountering this issue?
    • What troubleshooting steps have you done so far?

    We look forward to your post and we appreciate your response.

    Regards.
     
    Jesrael Bor, Jan 3, 2019
    #4
Thema:

Screen Frozen

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