Windows 10: Screen goes black, computer shuts off, then restarts. Does not seem associated with any...

Discus and support Screen goes black, computer shuts off, then restarts. Does not seem associated with any... in Windows 10 Performance & Maintenance to solve the problem; Screen goes black, computer shuts off, then restarts. Does not seem associated with any particular program. Random occurrence. There are no signs or... Discussion in 'Windows 10 Performance & Maintenance' started by ricg, Feb 9, 2020.

  1. ricg Win User

    Screen goes black, computer shuts off, then restarts. Does not seem associated with any...


    Screen goes black, computer shuts off, then restarts. Does not seem associated with any particular program. Random occurrence. There are no signs or other symptoms. Just black, off, and restarts. The restart doesn't bring up the start screen, it just stays black. I have to shut it off manually and restart it.

    :)
     
    ricg, Feb 9, 2020
    #1
  2. Rose Cal Win User

    Screen goes black

    Hi Kris,

    It is possible that your screen goes black may be due to a critical system error which can cause the system to shut down. To isolate your issue, we'd like to gather more information:

    • Have you made any recent changes prior to this issue?
    • Did you get any error messages when it turns black?
    • Have you tried checking if the sleep mode is turned on/off?
    • What troubleshooting steps have you done so far?

    Meanwhile, we recommend that you perform the steps in this
    article
    to troubleshoot blank/black screen errors. This will provide you instruction when you see a black screen before signing in to Windows 10 and when you see a black or blank screen after signing in to Windows 10.

    Let us know if you need further assistance.
     
    Rose Cal, Feb 9, 2020
    #2
  3. Screen goes black if the power cord is connected

    Hi Tony,

    As the screen goes black I suggest you to refer the Microsoft article on
    Troubleshoot black screen problems and check if it helps.

    http://windows.microsoft.com/en-us/windows-10/troubleshoot-black-screen-problems

    I also see that you are facing issues with the keyboard this might be due to the corruption of keyboard drivers. I suggest you to run the
    hardware and devices troubleshooter and check if it helps.

    Follow the below steps for the same.

    Windows 10 has a built-in troubleshooter to check and fix issues with hardware and devices. I would suggest you to run this troubleshooter. Refer these steps:

    • Press Windows key + X, select Control panel.
    • Change the view by option on the top right to Large icons.
    • Click on troubleshooting and click on the view all option on the left panel.
    • Run the Hardware and devices troubleshooter.
    • Restart your computer and check if the issue is resolved.
    Hope this information is helpful. Please get back to us with the information required, if you need further assistance, we’ll be glad to assist you.
     
    Anup Karkal, Feb 9, 2020
    #3
  4. ilgoldman Win User

    Screen goes black, computer shuts off, then restarts. Does not seem associated with any...

    Random shut down and restart??

    Computer: Intel (R) Pentium (R) Dual cpu
    E220@2.406hz
    2.42 GHZ, 2.00 GB of RAM
    Windows xp

    Ever since I replaced the fan (with heat sink) the computer has randomly shut down and then restarted, at first during streaming, and now, will shut down and restart anytime. I tried to replace the graphics card to no avail. *Confused Screen goes black, computer shuts off, then restarts. Does not  seem associated with any... :confused:*Mad Screen goes black, computer shuts off, then restarts. Does not  seem associated with any... :mad:

    One suggestion was to replace the RAM.

    Any suggestions on how to repair my computer?
     
    ilgoldman, Feb 9, 2020
    #4
Thema:

Screen goes black, computer shuts off, then restarts. Does not seem associated with any...

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