Windows 10: Screen goes black

Discus and support Screen goes black in Windows 10 Support to solve the problem; I am using Windows 10, my setup is running the most recent windows update, and I keep my system safe with up to date Norton360. But I am pretty... Discussion in 'Windows 10 Support' started by MrPie100, Mar 21, 2020.

  1. MrPie100 Win User

    Screen goes black


    I am using Windows 10, my setup is running the most recent windows update, and I keep my system safe with up to date Norton360. But I am pretty computer illiterate. So I ask with the utter most sincerity to simplify as much as you can.

    I've been having a reoccurring problem with my laptop in which my screen will go black, which lasts anywhere from a few seconds to a few minutes.

    A brief description of the problem is that the screen will first seem to freeze over, and then become blurry (best way I can describe it). It will then go black for a short time. Then goes back to normal (though it is a tiny bit slower for a short time afterwards).

    It usually happens only once, and occurs usually if I have been using my laptop for more than 8-10 hours (the longer I use it the greater the chance it will happen. Actions like highlighting several files and dragging them to a folder is one example of what may cause it to act up.

    So if anyone could help me, I would be very, very grateful.

    :)
     
    MrPie100, Mar 21, 2020
    #1
  2. Rose Cal Win User

    Screen goes black

    Hi Kris,

    It is possible that your screen goes black may be due to a critical system error which can cause the system to shut down. To isolate your issue, we'd like to gather more information:

    • Have you made any recent changes prior to this issue?
    • Did you get any error messages when it turns black?
    • Have you tried checking if the sleep mode is turned on/off?
    • What troubleshooting steps have you done so far?

    Meanwhile, we recommend that you perform the steps in this
    article
    to troubleshoot blank/black screen errors. This will provide you instruction when you see a black screen before signing in to Windows 10 and when you see a black or blank screen after signing in to Windows 10.

    Let us know if you need further assistance.
     
    Rose Cal, Mar 21, 2020
    #2
  3. Screen goes black if the power cord is connected

    Hi Tony,

    As the screen goes black I suggest you to refer the Microsoft article on
    Troubleshoot black screen problems and check if it helps.

    http://windows.microsoft.com/en-us/windows-10/troubleshoot-black-screen-problems

    I also see that you are facing issues with the keyboard this might be due to the corruption of keyboard drivers. I suggest you to run the
    hardware and devices troubleshooter and check if it helps.

    Follow the below steps for the same.

    Windows 10 has a built-in troubleshooter to check and fix issues with hardware and devices. I would suggest you to run this troubleshooter. Refer these steps:

    • Press Windows key + X, select Control panel.
    • Change the view by option on the top right to Large icons.
    • Click on troubleshooting and click on the view all option on the left panel.
    • Run the Hardware and devices troubleshooter.
    • Restart your computer and check if the issue is resolved.
    Hope this information is helpful. Please get back to us with the information required, if you need further assistance, we’ll be glad to assist you.
     
    Anup Karkal, Mar 21, 2020
    #3
  4. Maria Fab Win User

    Screen goes black

    Screen goes black

    Hi,

    To isolate your concern, we would like to ask a few questions:

    • Were there any changes made on your laptop prior to this?
    • Does it only happen when you use Internet Explorer, or have you tried using a different browser?
    • Are there any external devices plugged into your laptop?

    If your laptop experiences a black screen after upgrading to Windows 10, you may refer to this
    link on how to troubleshoot black screen errors. Follow the steps provided. For additional help with
    Internet Explorer, click here.

    Let us know how it goes.
     
    Maria Fab, Mar 21, 2020
    #4
Thema:

Screen goes black

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