Windows 10: Screen randomly shutdown, requiring hard reboot.

Hi, I have a Gateway P78 FX edition laptop, since Spring 2018 update (1803), my screen randomly shutdown (and keyboard stop responding), requiring a hard reboot, mainly when I play videos online (YouTube, Netflix, Twitch,...) but it can also happen at any other moment too, ex: also happen when I start the Blizzard App or when I just scroll web pages.


Before anyone start shouting "update your drivers". I want to say, yes all drivers are up to date, they are still old since the manufacture company are no longer support/updating them...


My laptop is about 8 years old, so it's may not be surprising that I start having problems.

:)

 

Screen freezes randomly, requiring hard reboot

I've been working on this problem for months now. I have Windows 10 on a HP Envy desktop and using an HP display. It worked fine without problems for about 6 months. Then the
screen started freezing-- the pointer freezes, the PC becomes unresponsive.
When I power off by hitting the power button and restart, it works fine for a few minutes to hours to days without a problem. Then the problem will happen again randomly. I figured it probably happened after a Windows update, which are automatic.

Then about 5 weeks ago it got a new problem. The screen would suddenly start flashing on and off, and the PC was again unresponsive. After rebooting, it would work again for a few min-to-hours-to-days as with the previous problem. Finally it went to a blue
screen with endless circles and would not ever get past that point. SO, at this point
I wiped the hard drive and reinstalled Windows 10.

NOW I'm back to the original problem: the pointer freezes and the screen freezes, requiring a reboot from the power button. The only software I have installed since reinstalling Windows:

Mcaffee Live Safe

Microsoft Office

Chrome

HP Printer software

Adobe acrobat

The problem has been happening from the beginning though (right after I reinstalled windows). So, I figure that the screen freeze is a Windows problem. I've updated all drivers. I've searched all over this site, but no suggestions as to what to do. Can anyone
help?

 

Windows 10 Randomly Freezes Requiring Hard Reboot.

Windows 10 Randomly Freezes Requiring Hard Reboot. I have tried many fixes from power plan to clean reinstall. nothing seems to work. Brand new PC. Any help would be very helpful.

 

Hard drive/ OS issue

a guy suggested :

• shutdown
• unhooked HDD
• restarted
• yay !!
• reconnected HDD
• restarted
• yay !!

also , try method 3
Fix: 'The Drive Where Windows is Installed is Locked'