Windows 10: Screen stays black after opening lid/sleep

My Dell Inspiron is set to sleep when the lid is closed. When I open the lid, the keys light up, and the power button lights up, but the screen stays black and I have to hold the power button to shut the computer down and turn it back on. The computer is up to date with all Dell and Microsoft updates. This was never an issue until about a month ago. I have tried to find more information on how to fix this problem, but can't seem to find anything that works.

:)

 

Screen stays black after opening lid

Do let us know the following to assist you better with this issue:

• Are you able to boot the device to desktop with black screen from sleep mode?
• From when are you facing this issue?
• Were you able to see any error code/ error message with this issue?

Hi, Thank You forgetting back to me so quickly.

To answer your questions:

1. I am NOT able to get from the black screen after I have opened the lid.

2. I'm assuming that when the lid is closed this automatically puts the computer to sleep. I can hear noise in the background, but can not get the black screen to go away without shutting down and rebooting.

3. I did see an error code when this happened, but was unable to read it because I was logging off.

When I restarted the computer, my desktop would not function. IE when I tried clicking on my task bar, nothing would happen. I powered off the computer, turned it on and it came up.

But again, after I leave the computer (with lid down) for more than 15 minutes, the same problem is happening.

I read through some previous suggestions on here, someone suggested to disable sleep/hibernate mode. I did so, and now things seem to be working OK. My concern is, #1 the problem isn't truly fixed, and #2 Will keeping the computer from going into sleep
or hibernate mode cause issues?

 

Screen stays black after opening lid

Hi Linda,

Thank you for posting in Microsoft Community and being a part of Windows 10.

I understand your concern about accessing the device with black screen once you wake up the system. We will help you with this issue.

Do let us know the following to assist you better with this issue:

• Are you able to boot the device to desktop with black screen from sleep mode?
• From when are you facing this issue?
• Were you able to see any error code/ error message with this issue?

This issue might have occurred due to corrupted/ outdated display drivers on your computer.

I suggest you to try the troubleshooting steps suggested by Sharath Srinivasa
on August 7, 2015 and check if it helps you to resolve the issue.

Black screen after upgrading to Windows 10

If you are not able to boot the device to lock screen refer to: Blank or black screen before sign-in

If you are able to access/ boot the device to lock screen and then black screen issue occurs refer to:

Black screen after sign-in and you can see a mouse cursor

Try the troubleshooting steps mentioned accordingly.

Hope it helps. Get back to us with an updated status of this issue and with the required information for further assistance.

 

Screen stays black after opening lid

I have been getting this issue recently and out of nowhere. I've set my laptop to do nothing if the lid is closed. Previously it would work perfectly. II clos the lid and then re open it the screen wakes up fine. But now whenever i open the lid, the screen
turns on momentarily and then turns black. I have to press the power button twice to turn on the screen (I've set my laptop to turn off the screen when power button is pressed). I think this is some kind of bug. Can anyone help me fix this?